Handelsbanken UK – Individual

This app is so far behind other banks. It’s really awkward, not helpful or intuitive at all. It’s as if they don’t care about their customers experience.

Can’t login. Spent 20 minutes on the phone with HB support and still can’t get the app to work. Truly awful app

Highly functional - does everything I need. Other banking apps may have a couple more bells and whistles, but this one is stable, reliable, and clear. And it does not try to sell me other banking services. AA

So primitive compared to normal banking apps - can’t see old transactions or do anything in the app really. Not sure how often it updates numbers in the app (might be a day late)

The Log in/ Pin Number bar needs to moved up marginally (iPhone version ) because it interferes with the data input. No such problem on the iPad version. Otherwise good functionality and does what’s required.

This app is functional for a banking app & does exactly what you need it to do. However it is in the dark ages when it comes to technology and other banks - FaceID, ApplePay, no pending account balance, paying people (without using a card reader to set them up) & a number of other features which are lagging behind the market place. Significant advancements are required for them to keep up with the market/advancing tech world...

- No face ID or fingerprint recognition software unlike barclays or similar banks - No apple pay yet when many banks that operate in the uk offer this service - Outdated, basic design - The whole service needs a drastic overhaul

Reliable app but missing features that should be there- > Face or fingerprint recognition > ApplePay > Real time transactions out of hours

A good app but why no Apple Pay support? This is very disappointing...

It works, it’s a banking app, but compare it to almost any other bank and it’s way behind. There’s no fingerprint login, no updates to balances outside working hours (even internal transfers) no pending transactions, no ability to add payees, and there’s still a card reader!? Even HSBC\ First Direct moved on from that. Plus the general functionality/ usability of it is clunky. It feels like each element has been built in silos and not as one cohesive tool, and not from the perspective of the end user. It’s way behind others.. and what about Apple Pay too?