Happy Lemon USA

I am a previous customer with HappyLemon prior the app was developed. I was trying to login the app with my phone number, but it failed. I have contacted the customer support a few times and never receive a response in the past few months. Also, I was unable to register my mobile phone number with the app. It stated the mobile number is already assigned to another member. I went ahead trying to reset password of my account by clicking forgot password, and it asked for my email address which I have never setup one previously. Can you contact me and purge the previous account? Thanks!

App says I already have my phone number registered, but it doesn’t have an email address associated with it. So I can’t log in since I’ve never created an account and thus, never had a password. I miss using the happy lemon card! This is the 3rd time I haven’t been able to get my points for buying drinks already. #fixTheApp

I like and enjoy happy lemon it is a good boba store

Sign up process and credit card entry are tedious. Please add a zero-friction Apple Pay option for pick up orders.

I tried to reset my password using the email that I registered my account under (and yes, I confirmed that the email is correct by checking for the Happy Lemon registration email within it). It says “Member ID not found”. Now I can’t even access my reward points that were transferred from the rewards card. 3 free drinks down the drain just like that? UPDATE 7/22/23: Still can’t access my account even after asking for a reset in-person. All of my points are gone.

Drinks are great I love it. I order from Happy Lemon at least twice a week. But the APP is TERRIBLE! To start with, it doesn’t remember my nearby store, cannot reorder, and it’s hard to navigate. And much worse, what kind of ordering app DOESNT’T STORE YOUR CARD??? I have to add my card every time I purchase. And just recently, I cant purchase using the app. Today I checked, some sections cannot even load. Wow. Just aweful.

Very frustrating to have to enter in my credit card every time I place an order even after saving the card. Also give the option for less boba, please! Many times the request for a hot versus cold drink is overlooked bc you put a small H in front of the drink name and no one at the stores know what that means. I have to have them remake my order every time.

App fails to load or log in when using 5G data on T-Mobile but works on other networks and from work-fi

The app malfunctions and stops working during a promotion, also erasing lemons and account, needs more work on how to avoid such scenarios. Login also doesn’t work from time to time.

The design of the app looks great. But most of the features doesn’t work well. I would only use this for free drinks collecting points. Don’t use this to order since whatever server they’re running with is pretty bad.