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I’ve tried emailing HV direct but no one replies. The app will not load onto my iPhone wallet even though there is a specific button to add it. How do I remedy this

Says customer has exceeded daily association limits when trying to add points. Cannot add manually. Could not be added in store. Hopeless

Had £100 in vouchers and have now realised you can’t use them online.

The updated app is less easy to navigate than before - dumb

I mean it’s just a glorified mobile website rehashed into a downloadable app that doesn’t really work very well

The October 2023 updated app is even worse than the last upgrade. The sign in is not stable and the loyalty card is not showing, which means I can’t collect points or receive discounts. Please fix urgently

Bought My partner £260 bottle of perfume, when the delivery came I could tell the box was empty so I open the box in front of delivery man and my door bell cam. Got hold of Harvey Nichols who told me they will investigate it. I explained my partners birthday was next week but to be honest the person I spoke to didn’t care one bit. It’s the first time I used the app and I’m kicking myself for it as I usually go into store and get it but after this terrible experience I won’t be using the app or store again. Stay well clear from this app don’t get bit like it did.

I love Harvey Nichols so much, they are so amazing and offer stuff for everybody and before you say “its all expensive” they have stuff under £100 u just need to look and even their sale items are great, just a 10/10 shop!

Just the mobile website reskinned and somehow made less reliable. Not premium in any way

This app replaced a perfectly functional app, and it turns out it’s not really an app at all - it’s just their website. The developers did do a few updates that made it a little better (eg apple wallet for the membership card) but the most recent update doesn’t even want to seem to let the log in function work - even deleting and reinstalling hasn’t fixed it. Adding points is hit and miss - quite why Harvey Nichols haven’t provided the team in their restaurants with the ability to scan a card is anyones guess! Therefore, it’s next to useless, you’re better off going straight through a browser to see what you need. Don’t bother downloading.