HealthEquity Mobile

App seems good so far but please allow adding my HSA visa card to Apple Wallet.

Balance shown is incorrect and needs to have a pending transactions section instead if showing nothing until the transaction posts. Also, don’t ask me for documentation and tell me I can upload it to the app when that feature is utterly so buggy! Error pops up when I try to save a document I’m attaching, so it doesn’t attach to the transaction. But then I see duplicate unattached documents in my documents section. When I try to use one of those while attaching to the transaction, it says document is deleted. I miss my old insurance. They never asked me for anything and was just way more convenient all around. I still kept things and was on my honor system with medical expense. This is ridiculous. Fix your system so I don’t feel compelled to violate HIPAA and email it to you.

I have been trying to gain access to my acct but could not get a code via text (something ai was able to do with past app). Finally had to get a code via email to check balance, etc. Customer service didn’t listen and did not solve the problem.

First of all, I shouldn’t have to submit proof of anything to them. I should be able to withdraw my money. Tax implications are on me, not them. Having to submit proof is stupid, outdated, and not on anyone else. This app is as terrible as this company’s website. I’m pretty sure the website is from 1999. The app is following the same terrible style. It’s not intuitive at all. For example, I added an external account to complete an EFT. The option to add an account is in a place you have to dig for it. I added it and it just says “not verified”. That’s it. No instructions on how or when it will be verified. I had to hunt for an article on how to verify. What the article said is not what happened on the verify page. I checked my email that explained they need to send micro deposits to verify. Ok, great, but why on earth wouldn’t it tell me that in the app? Apparently some accounts can be verified without micro deposits. I found this after hunting for articles. Really? Why would I have to hunt?! Why wouldn’t the add account page itself give that information?? The app isn’t smart enough to pop up and tell me it couldn’t verified instantly, they’d be sending micro deposits, and explain how to validate the deposits once they come through??? Right now there’s zero place to verify micro deposits. My assumption is this appears later, but I have no idea BECAUSE THEIR APP CONTAINS ZERO INFORMATION! That assumption may be giving them too much credit. I cannot wait to withdraw all my funds for medical expenses and be done with trying to manage this dumb account. Update: the micro deposits are in my checking account and there’s literally NO WHERE to enter them in this stupid and useless app

Edit: Changed the prior one star review below to 5 stars. The latest app update fixes all of the issues below, at long last. Great job! Original Review: The app frequently freezes completely, requiring a restart and re-login. The main reason to use the app versus the desktop website is for convenient uploading of document photos. Unfortunately this functionality is pretty poor. The app only captures a square subset of the photo, and from the camera filter it’s not the part you’d expect. This means you often have to retry a document photo several times to capture the part you want. The photos are aggravatingly stored at a 90 degree rotation, and you can zoom in on them. This bizarre functionality has been politely reported to the developers with no response. Overall Health Equity is a fine service. Fixing the basic app functionality would make it even better.

After the last update the Face ID doesn’t work anymore. I have to log-in manually every time I open the app.

Confusing layout, needs to be overhauled. My money moved here and i hate it

I already hated the setup of this app, especially when it came to viewing my investments. With the latest update even, I can’t get past the loading screen of the two-step authentication screen, just infinite loading and won’t go anywhere. What’s the point in having the app?!

Amazing app experience

App crashes while I’m in chat with customer service, this makes it hard to get any help for my accounts.