Heinens

I downloaded this app because I wanted to easily have my rewards card handily available (preferably in Apple Wallet) as well as being able to quickly reference product locations, prices and availability while in the store. Apparently the Heinens team didn't look at how their competitors have their apps set up because this is just absolutely useless for anyone who isn't shopping online. The IT team needs to rethink this app.

I had no problem with ordering on Instacart. If you entered a word that was part of anything, it would open up a selection. Now you have to know the exact name that you are ordering. Trying to add to an order is exactly what the name implies trying and trying and trying. This website needs work. That being said, the foods selection picked by their associates is excellent. They check so by dates they check to make sure that the fruit is fresh. Good job at training.

Absolutely terrible. Was much easier when I could order Heinens through Instacart. Had a hold on my account for the order but then an employee contacted me telling me my card was declining when there was plenty of money in that account. This is after they told me my delivery would be delayed due to their system messing up. The employee was very kind and helpful but this app and system is trash. I am home sick and my daughter is also sick and this was a huge inconvenience.

I love shopping Heinen’s on their mobile app. Products are easy to find and service is top tier. Highly recommend!

Compared to other grocers, this app isn’t great. At minimum, it should have the option to add your Heinen’s card to Apple Wallet or at least show your Heinen’s bar code in the app.

Opening the app for the first time you get these two options : Delivery Pickup I don’t want to order online. I just want to shop in the store. This app is probably good for those who grocery shop online but for the rest of us there’s no function to this app. Instead of picking one of the two useless options I deleted the app.

Customers should know that Heinens uses a 3rd party delivery business to deliver and thus are unable to refund any delivery fee/tip in the event, as in my case, your order is never delivered. So I’m out ~25 bucks. Never again.

I have loved using this new feature from Heinen’s. They continue to raise the bar! I was able to order everything I usually would, including deli and meat counter items. There were a few items that were sold out, but the shopper contacted me immediately via message to ask me if I’d like to make substitutions. I wasn’t available to respond, so she went ahead with the order without those items, which I think is the best choice in those situations. The manager brought the order to my car (for pick up option) just outside Heinen’s in cooler packs to keep everything fresh, cold and/or frozen, and everyone (as is customary with Heinen’s staff) was incredibly friendly. As a transplant to Cleveland, I have quickly become Heinen’s loyal. They have outstanding products and services, and this new app and service feature, once again, places them ahead of the pack.

This is a big downgrade from Instacart. The app is difficult to use because it is so cluttered with ads. I don’t get notices that my order has been delivered.

Poorly designed app. Horrendous impersonal shoppers with no option to find similar items if your item is out of stock. If it doesn’t change quick, I will stick with Instacart at other grocery stores