Heka Plus

The app will not open after it does the health plan thing every two hours. I have to constantly redownload the app for it to work.

The app keeps crashing.

Does the company still exist? I try to connect my helo lx to the app, tried to register within phone numbers and email, none succeeds

I have had this device for a while now and had recently had a problem with the firmware update finally had to delete the app. Since that time I cannot get any help The registration. I have emailed and cannot get help.

I had the flu a couple of weeks ago and my wife filled my pill caddy. She left out my main blood pressure med. the alarm kept bugging me so I checked and discovered problem. Now the app keeps crashing and this concerns me. HELP !!!!! I want to live and enjoy life and my HELO has made that possible.

Is there a way to contact Heka company because the app was fine for couple weeks now it’s been crashing a lot please fix. This the only way I know to use the helo watch! I had already contacted them on the website and no answer yet please contact me!!! Ty

So I have many complaints, I have had my HELOLX since they first came out. I did have the first one before. It worked great. I was trying to be a distributor... that didn’t work.. too expensive.. anyway.. it seemed to work good for a while, but never like the first one. But it have been a steady decline. I have to charge it about every 36 hours, the app continuously crashes (open to check a measurement) & before I can do anything it closed it self down. The “Sleep” continues to read that I’m sleeping like 18 to 28 hour😳.. it’s unbelievable.. the EKG ALWAYS say “NORMAL” this one is I have AFIB sometimes I can feel my heart skipping & racing, but it will still say normal. The “Steps” are always off. Some days while charging, since I have to do that so often, it will day I have a ton of steps, but haven’t even had the thing on. I have heart issues, would like the SOS feature to work so it could reach my husband in Emergencies, but his HELOLX won’t even work at all anymore & he got his same time as I did. Maybe these are the reasons some of the TOP level people left the HELO company. Sad to say.. as much I love the idea of the health & safety features of this product. It seems they have fallen short. I think I will have to just pull out my FitBit. So I can at least measure my step, heart, & sleep. Disappointed

I can’t even receive pin. Never worked...

Omg, 2 days and every time I open it shuts down. What’s the point of thdevice again if you can’t get it work!!!! ANNOYING!

I have had helo classic and have helo LX. I literally waste all my money because I either have to download the app in a shady way or when I download this app I can’t even get passed the registration page. I get the pin but the app says network failure. When is this going to be fixed?!? I was told it would finalize over a year ago!!!