Don’t use this app
I don’t usually write reviews. I also hesitate when I read a review which is overly negative. I caution anyone contemplating doing business with this company to first read my review. If I could give zero stars, that would be too generous. When I found this app I was so impressed by the selection of rental units which were beautiful and well priced. The process until you reserve a unit is pretty good. But don’t be fooled. Once you’re credit card has been charged, it’s all downhill from there. The confirmation has very very limited information. When I sought clarifications from Holidator they didn’t respond to any emails. The unit owner / rental company didn’t answer my questions. Given my rental dates were approaching, I wanted to know simple things like the unit number and how to access the rental. The owner canceled my reservation but has yet to issue my refund. They tried to get my banking information, claimed to have tried to issue a refund via PayPal which was canceled. Holidator responded to one email about looking into the situation. Holidator has not responded again after several weeks nor have they issued a refund to my credit card. This is a total scam. Stay away.
