Homage - Care Where You Are

Appt was cancelled last minute by Carepro and while we were busy arranging for our family member to take care of my grandma they slot someone in last minute which have zero hours completed of course we would not want that and choose to cancel and they mentioned it will be non refundable since we are the one cancelling the appt. But it’s carepro that cancelled the initial appointment last minute. Not the first time.

My follow up messages are not captured at all, and I cannot have a converasation with Customer Service. Phone line is also discontinued, so this is not very encouraging in provision of customer service.

Will definitely consider homage again

I did a short teleconsultion 3 weeks ago and was ensured by the staff that everything will be waived off bec medicine couldn't be delivered on time. However still being charged despite sending them email, which they didn't reply at all....highly unrecommended

They act fast to collect your money. But teleconsultation still need to wait. And you can’t cancel on your end. Help desk is tardy and slow. Their hotline doesn’t work.

Homage app is really good easy to use and comprehensive well done

Thanks Homage for providing professional and reliable services consistently!

Absolutely great service. I will use it again

The carers are good but customer service is appalling, charging of packages is poorly conducted with ridiculously short validity periods (1 month) resulting in customers losing money on expired packages. Response to queries extremely slow.

And it’s very hard to get to talk to someone over the phone. Only the sales team picks up and they can’t do amendments to help you. Nobody picks up if you are an existing customer and it says they will call you back within 3 working days when u need them to amend their mistake with your booking so u can look for a carer in 2 days. I was told by a care provider that the available appointments do not show up so they don’t know they are available for bookings so it leaves us feeling nervous after paying for 40hrs and only 2 or 3 appointments taken up. I won’t recommend this. It has been so frustrating for me.