Hotel Hoppa

1st H5 bus driver was very nice and helpful (hussan i think) but said he was not stopping at holiday inn/green motion car rental but said another bus will be comjng shortly. less than 10 minutes later another H5 bus arrived. when he opened the doors i asked the same question - mumbled something without looking at me and then said no he w wasn’t. another bus would come shortly. i warmed another 35 minutes till the first driver came around again. he was surprised to see me and said the other driver was definitely stopping at my destination. i finally arrived at the car hire place at 9:25pm and very luckily the customer service guy there had waited despite the fact the shop shuts at 9! That driver was rude and lied to me twice. there are plenty of other people who would jump to have a job at the moment. He should not be in any customer service role whatsoever.

Travel is stressful and when the 7.37 Hoppa bus didn’t pick up at the Ibis Heathrow Bath road , not impressed pre bought a ticket £13 and then had to get a taxi £21.50 otherwise we would have been late for our flight. I will be requesting a refund. This also happened 18 Months ago! From Heathrow to the hotel was ok but the driver didn’t know which hotel the Ibis Heathrow was. So no I won’t recommend the hoppa and will check out buses the next time on the taxi drivers recommendation!!! Hoppa bus not a reliable service.

Incredibly easy to use this app and the discount is welcome on the tickets

Don’t turn up. Don’t answer calls, secure messages or emails. Total rip off!!!

Bus never turned up within 70 mins, freezing cold had to get taxi to Renaissance Hotel which cost £8.50 (£10 with tip). Just get a taxi it’s hardly any difference in cost and taxis are reliable, Hoppa is not.

Shocking company didn’t show up after waiting at t3 for over an hour. Don’t pre purchase tickets! Tracking simply isn’t good enough

No information, No signs from Bus Station to Bus stop. Poor Service. Driver confused with tickets.

Requires each adult for an account. Tedious to use and not user friendly. Think it must have been developed by a 6th form computer club project

Rubbish company offering rubbish service. No thanks… not interested in setting up an account to buy one single ticket. And they dont take American Express at one of the world’s busiest airports. Pass.

I experienced the terrible service offered by the Heathrow Hotel Hoppa Service over the last few days. Having arrived at Heathrow on the Heathrow Express in order to board a flight the following morning my hotel advised us to use the Hoppa service to get to the hotel. First problem was we could not find the right bus stop and were told different ones by different officials. Luckily we saw a Hoppa bus pull in but the driver said that this wasn’t the right bus for our hotel (Radisson Red). I asked him when the correct bus would come and he said I should look at the timetable. He drove off as I did and realised the service only runs once an hour and we would have to wait another 50 minutes. No thank you. We took a taxi to our hotel which was cheaper than the Hoppa bus would have been. Having bought a ticket in advance for the Hoppa on arrival at our hotel I asked what time the Hoppa would leave the next morning for an early flight. I was told 06.45 and it would take 15 minutes. Good I thought! Luckily we were up early the next morning and down in the lobby. At 0630 the Terminal 2/3 Hoppa bus rolled in. Hardly anyone on it and we left immediately. No waiting around to leave at the appointed time. Thank goodness we were there early. The bus then proceeded to stop at another 10 hotels and was filled to overflowing. Cases and people everywhere and when we got to the Premier Inn there was a queue of about 30 people wanting to get on. Other travelers on the bus started shouting to the driver that there was no way any more people could get on but somehow another six were fitted in. Goodness knows what happened to those left behind. We eventually got to Terminal 3 at 0730. Blood pressure was fit to burst and it was the worst possible start to the day. Let me say at this stage that the young lady driver was amazing. How she coped I just do not know. The moral of this story is that the Heathrow Hotel Hoppa Service is not fit for purpose in its present format. More buses are needed and a more frequent service. The hotels using it should be ashamed of themselves for supporting such a disastrous service. Most used to have their own buses employed directly by them so I expect using this Hoppa service is a cost cutting measure. Big mistake and reflects so badly on the hotels that use it. HeathrowHotel Hoppa Service - get your act together. Heathrow airport and the Hotels using it should take action against them as it is destroying the airport and the hotels’ reputat