Hoteles Xcaret

The app allowed me to go through and sign up for the account and then it now crashes every time I try and open it.

No mention of Xavage

this provides a map of the property but beyond that it’s not very helpful and doesn’t even include all the amenities at adjacent properties. They might be in there, but if they are, I can’t find them.

The app does nothing helpful other than give you a map - your reservation doesn’t show in the app - you cannot call the hotel - you cannot make reservations for activities or restaurants - not sure why they wasted their time and money

The restaurant’s information, including its menu and operating hours, is incorrect and outdated. The app maintenance team should thoroughly review the app reviews to address these issues.

Unfortunately, we expected the app to give us information on the restaurants, parks, shows, etc. while staying at Xcaret Arte. Showtimes were incorrect, restaurants with clearly marked hours on the app were closed, and the most annoying part of visiting one of the other parks on the first day was that the app mentions bringing swimsuits, change of clothes and sunscreen but there is absolutely nothing about towels which are NOT AVAILABLE to guests without paying a rental fee anywhere in the park. The map feature is too small to be useful. There’s no way of making any kind of reservation on the app. Lots of pretty pictures but otherwise useless.

I was following the email instructions to download the app but it doesn’t work.

App crashes immediately upon loading into the main menu. Can’t use the app at all. Reinstall didn’t help. iPhone 14 Pro, iOS 17

The concept of this app is good but it needs a lot of work. The maps weren’t really that helpful because it doesn’t tell you exactly which way to go or if you’re on the right level. The resort itself is confusing because the lobby and front desk aren’t on level 1 like you would assume, most things are on 3 and 5 which is very confusing and the map doesn’t help guide you there. Like another reviewer said, it would be so helpful if the app posted the restaurants and park excursions you booked, and more information about each. To take it one step further if you could schedule reservations on the app instead of having to fill out the “wish list” because we had never been to this resort so planning things ahead of time was very confusing so it would have been really nice to see what times were available through an app once you were down at the resort or make changes to your scheduled times. Overall it’s a nice concept but needs so much work.

It would be ideal if the app could provide more details like…. 1. Notify when despenaida is in route 2. The timing of breakfast lunch and dinner for each restaurant 3. To show my restaurant reservations for the week 4. To let us know when the ice cream man or other cart stops are available along the pool 5. To show my room expenses spent along the week 6. To show the various picture locations (route us there) using the app. 7. To show spots available for reservations to call to book or other 8. To show if there’s any openings for the park that require reservations (xavage, xelha, xioxiomilco and others) 9. A map of the hotel and parks would be ideal to know where to find certain places