Hotwire Fision

Avoid, avoid.

What is it with cable companies that they can’t ever do anything right? The fact that one has to do a double back flip with a twist just to reach the remote control is an absolute joke. Is there never anyone with half a brain working for a cable company? Incompetence seems to run in their DNA.

I have tried to set up my online account for weeks and no matter how many times I have requested the verification to verify my email and complete my account setup, the code is never sent. I’ve called several times about it and no one could help. One agent offered to send a technician to my house because he didn’t know what to do. It just seems poorly managed.

None of my mobile devices work anymore after my HOA made the brilliant decision to switch away from Xfinity. No channels, no mobile app to stream channels to other devices. Completely useless, like I stepped back 10 years in technology

FIND IS SO SMALL CAN’T BE READ. YET THERE’S PLENTY OF ROOM ON THE PAGE TO MAKE NORMAL SIZE. PS: even with excellent eyesight it can't be read or expanded

I recorded several programs but can’t watch them on my Fire Tablet or IPhone! There is an option to delete the recording but NO play or watch button. Ridiculous

No, I'm not even talking about supporting Apple Pay. I'm talking about the inability to even use the credit card details from a card in my Apple wallet to pay the bill in the app. When you tap on the screen where the credit card field should be, the Apple wallet just doesn't come up. A task achieved by hundreds of thousands of one-person Indie developers, worldwide, in hundreds of thousands of apps in the App Store today. I know it's not a problem with my phone. We are living more than 20 years into the 21st-century and this app doesn't support this. Hey Hotwire, do better.

Terrible. Still doesn’t connect

The new update is missing the myFision ability to review delete and record programming which makes the app essentially worthless. Addendum: developer responded very quickly and advised logging out of my account then logging in. It worked like a charm, thank you. 5 stars now!

As noted in a couple of problem reports here, after the latest update to the Fision app, the ability to control the dvr by the app disappeared. Customer service couldn’t help. They directed me to some remote mobile instructions that were done a long time ago and had nothing to do with the updated app. However, the developer response to the last two issues reported was exactly what was needed. The live chat customer service team should be made aware of this simple fix to log out and log back in. Thanks!