HOYTS Cinemas Australia

I used this App to try and make the booking experience a little smoother. Unfortunately I wish I’d just gone in to the cinema itself. After trying to book my tickets I got a ‘payment error’ notification and was prompted to try again. So I did. However on checking my account I had been charged despite the App notifying me of the error. Mistakes happen right? Wrong. On contacting customer services and explaining the situation with all the evidence they finally got back to me 3 weeks later saying a refund wasn’t possible. The App itself has so much potential but the customer service and experience I’ve had is incredibly off putting. It really is a shame.

I haven’t been able to get the app to start up since the last version update. Disappointed as worked fine before that

Doesn't work Apple need to delete this from the store. Yes it did work last year for three transactions then crashed never to work again The website is dreadful as well - if you want cinema tickets buy them at the door. Wasting everyone's time Hoyts - will look for an alternative

I can not log in after installed the latest update

Waste of time - app crashes when you select a state.

I like the hours app because when I am out doing something on the go I can see if there is a movie on if I want to go see one

When???

I am so over opening this app only to find it is once again asking me to sign in. There is NO REASON I should have to regularly re-sign in. Netflix NEVER asks me to sign in again after I’ve done it the first time. When I open the app it is because I want to see what’s on at the cinema and consider seeing a show. The friction added by another request to sign-in is all I need to decide on the beach or a bike ride instead.

This app does NOT show the seat number when you select a seat for the booking!

I don’t want to log in just to see what movie is playing at what time