Hydro One Mobile

Single most useless app I have encountered. FRUSTRATING! Runs you in circles. Prompts you to register AGAIN! Doesn’t recognize my email or password. Bumps you out when you try to reregister saying that you already have an account under this account. WHAT? SERIOUSLY HYDRO ONE GET YOUR ACT TOGETHER.

Every time I login, I experience some sort of glitch. Like right now, I can’t view my energy usage with out the app trying to log me out. Its sub-browser functionality is archaic, and the navigation around the app is diabolically bad. For a multi-billion dollar corporation, the execs should feel ashamed of releasing an app this poorly designed. What a disaster. Please hire a legit company to completely redesign this joke of an app. PLEASE

I’m unable to login to my account via the app. Brings me to a blank page….

You’d think with the billions of revenue HydroOne receives, they’d be able to afford a half decent app developer who can design a useful app. Sadly this isn’t the case. Don’t waste your phone’s memory downloading this app. Use the browser. Cheers

It is better to just use the one on the internet browser instead of app. I cannot even login into the app.

This app just replicates the website, so there’s no point in having the app. This app could be so helpful if they added outage notifications and a widget to show if the power is on, mid or off peak quickly and easily.

Why are you the last to use face recognition for logging in?

Amazing app to follow outage updates

I really like having information about the status of my outage. Let’s be realistic and understand that power outages are a fluid situation and that it is extremely difficult for Hydro One to accurately forecast when power will be back on. To expect otherwise is a fairy tale.

Unreliable. Slow. After logging in the program will ask you to reverify yourself.