iCare - Ideal Water Care

The icare system won't connect to the phone app. My app tells me to cut the icare system on but it's already on. When I try to reset the icare system it flashes red yellow and green but won't connect to the app. My wifi and Bluetooth is working fine so I don't know what's going on.

MY pH probe was not working and they sent a new probe and told me to calibrate it but it wouldn’t calibrate. They had me try different things and it was obvious something more is wrong. Now they are sending me the iCare Smart Core which sounds like the guts of the system and have me replace everything. It is only 6 months old. I really want to like the iCare but disappointed in how much work it has been to try to get it fixed. I not sure why they don’t just replace it rather than continuing to piecemeal it. I have been working on it for a month now.

I have had your product for almost 3 years now. If I ever had an issue it’s always been resolved. If there was something wrong with the device you would replace it with no questions. My water is always clear and it’s the easiest thing to use.

I recently started using the ICare and it’s working great for taking care of my hot tub. Highly recommended.

This is an amazing product. Everyone should get one.

It’s pricey but priceless. If u like information, you’ll like this machine. Accurate, dependable, easy to understand, simple to use. Let you know the water condition in your hot tub without you having to be there to check on it. We nicknamed it Bob because it bobs in the water, the bromine dispenser is nicknamed Betty bromean, the two floating absorbent sponge or nicknamed Exxon and Valdez.

Was excited to use this product but I cannot get past my set up page because it will not save my info. Waste of time & $$. WilL return ASAP

I will say, the device and app HAVE been helpful for keeping me on track with what my sis needs, but only slightly. Why are there no notifications? Like, at all? When my spa needs something, why am I not alerted by the app right away? I have to remember to go into the app and look. By that time, it could have needed attention for a while. App alerts are base level functionality. I don’t get it. My iPhone notifications are set up correctly, so it’s not that.

Had it a week now and it works great