ICASA Consumer Complaints

1. Introduction and Effective Date:
Introduction: This section thanks the users for choosing the ICASA Consumer Complaints App and informs them that the Privacy Policy is designed to provide information about how their data is collected and used.
Effective Date: Specifies the date when the Privacy Policy becomes effective (January 26, 2024).
2. Camera and Gallery Access:

Explanation: Describes that the app requires access to the device's camera and gallery to facilitate the submission of visual evidence related to consumer complaints.
Assurance: States that the app does not store or share any images or videos from the device without explicit user consent.

3. Use of Information:
Consumer Complaints (2.1): Specifies that the primary purpose of the app is to assist users in submitting complaints. The information collected, including images and PDFs, is used solely for addressing and resolving these complaints.
Internal Analytics (2.2): Mentions that aggregated and anonymized data may be used for internal analytics to improve the functionality and user experience of the app.

4. Data Security:
Explanation: Communicates that reasonable measures are taken to protect the information provided, but also acknowledges that no method of transmission over the internet or electronic storage is completely secure.

5. No Sharing of Personal Information:
Policy Statement: Explicitly states that the app does not sell, trade, or transfer personal information to outside parties.