Ichigo: Japanese Marketplace

App consistently crashes on opening, often repeatedly before working. Emailing directly was blocked by system, forced to contact help through app. Customer service is dubious at best; response to failure to meet listed delivery window is akin to grifters. Yet to respond to second email. Product is substandard for price (got it, I took a risk ordering chocolate in summer, but maybe if it didn’t take 21 calendar days from warehouse to door it wouldn’t all be ruined). Hopefully your experience with this company will be better, but I’m done.

I have used this app for around a year now, and have really enjoyed my experience! The layout is easy for me to understand, and I really like how everything is categorized. My experience has been smooth when purchasing and tracking items, but I do sometimes have issues with the app crashing and having to reopen it several times before it stays open. That being said, the staff has been extremely responsive in the times that I have communicated with them, and they have been nothing but helpful and kind! I know that making an app is not an easy process, but I have seen improvements being made during my time having had this app, and they are much appreciated! Thank you for being a one-stop shop for a bunch of lovely products that I have purchased!

Downloaded the app today and every time I open it, it crashes immediately. I can’t even use it!

It’s quite a good storefront for Japanese snacks, but the lack of Apple Pay on an Apple device makes purchasing quite inconvenient. Please consider adding support for it in the future.

I love the offerings on this app. Unfortunately it never loads my past orders, doesn’t update payments or shipping addresses, and I can’t track orders reliably. I love everything I’ve ordered but the app itself is frustrating to use even when it’s updated.

I was already a subscriber to Sakuraco but I really love how this app brings all kinds of Japanese snack brands together into one convenient app! I can now shop to my heart’s (stomach’s) content! 💙😋

I really wanna buy stuff, from this app but it won’t let me. Every-time I try to check out it doesn’t let me because of how laggy & glitchy this app is.

It puts random things in your cart without you choosing them. Shopping cart button is poorly placed and is easily accidentally touched. Once in your cart, it’s difficult to remove.

I was excited for the app but it is very underwhelming. I tried to change my shipping address via the app but could not do it- I thought it was a location problem but I was able to change it perfectly fine on the website. The same thing happened when I tried to open a ticket. It kept saying I was missing something in the message, however I filled out everything. I did it online and the ticket was opened with no problem. Please fix these issues! It makes it annoying to use the app

Really wanted to buy from this app, but as soon as I open it and try to use it it closes, I tried uninstalling and reinstalling, but it doesn’t work either, I’m very confused (the first time I opened the app it worked like normal until it had to show me the home page)