IDEXX VetConnect® PLUS

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It’s the Labor Day holiday weekend, my own horse got sick Friday morning, I submitted samples Friday and all I can get from this app is that the lab hasn’t received samples. I’ve called and am pretty happy with the phone support but this app is a loser this weekend. I have to call on the phone to get any results.

Unreliable. Poorly defined DVM filters. Too frequently does not integrate well regarding Idexx labs and Cornerstone.

“Improvements” on an app should not take away options. Prior to upgrades, this app gave you the ability to email clients directly results and document that communication for future reference. Since a few updates, that ability is gone and when you go to send the results you will only be able to send to your recent phone contacts. I’ve contacted support multiple times and zero response, multiple “updates” since then that do not include reinstalling this feature. Maybe there was a legal issue with sending through the app directly to clients, but I wouldn’t be able to speak to that because I’ve never had a callback to our clinic regarding this issue.

This app WAS useful for looking at lab work results on the fly, especially when trying to keep tabs on time-sensitive cases. However, the rewrite is absolutely terrible and makes the app cause more trouble than it’s worth — a complete time waster. No normal values. They used to be there. That are since removed. Why?! Also, once opened from the app, the results cannot be marked as unread, which used to be handy to allow internal communication with the staff to ensure follow up communication with the doctors and clients. App is slow, awkward, and very disappointing. No fix in sight after complaining about this immediately following the launch of the “new” app we were forced to download. Software is not Idexx’s strong suit.

Improvements have been made but I am still signed out every day and therefore do not get notifications. On newest iOS and app.

There are certainly improvements in appearance and ease of viewing. Unfortunately the removed the integration with cornerstone so you cannot email the results to the client as you used to be able to do without knowing their email address. Search functionality was also removed which now makes the app less desireable. I agree with previous reviews about iPad functionality; app is not keeping pace with utilization of mobile devices.

Have to continually sign on as it does not keep you logged in. Difficult to read some results. Unfortunately should wait before jumping on the new updates. Too many bugs!

Don’t even bother to download . It’s simply awful ! This is a major step .... BACKWARDS !

Being able to use this app to check things on the go and being away from a computer should be user friendly. I need to be able to do that while doing other things quickly Scrolling back through hundreds of results is not efficient. No real use for the app without that.