Devs are sleeping, QA is absent and CS is unequipped
Update after update, there is a clear rush to introduce new things but it is almost always buggy. It’s as if they never tested the new updates. You don’t get rewards sometimes, Support is useless because they just give you canned answers without reading, persistent issues are not fixed. Free to play is getting impossible - you won’t be able to power up effectively. We lost a lot of players in a game where community is the key. Almost all the new events require you to purchase a boost to get full event rewards (as compared to old events that are incredibly boring because the game play is very similar eg Monte Carlo and Japan). I like the newer events, just that it’s not possible to play it without paying. Most people can’t even complete Fort Tilden without buying anything, whereas you can for Japan. Moonshine, Underwater is fun, just the mechanisms are impossible to get you to complete. Docks are still not fixed, automation tokens literally don’t work on the higher level streets. New skins keep getting released to capos already with skins so it’s just who gets the newer ones win, not so much making the fighting play interesting. When it becomes a clear money grab you lose people. It’s not user focused anymore. Everytime a major event or bug happens we all get 5 blue keys that mean nothing when you literally spend money on things that end up not working.
