Name: Infor SyteLine Service
Author: infor Global Solutions (Michigan)

Beschreibung

Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.

Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.

With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.

To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.

Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.

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Infor SyteLine Service Häufige Fragen

Ist Infor SyteLine Service kostenlos?

Ja, Infor SyteLine Service ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.
Ist Infor SyteLine Service seriös?

Nicht genügend Bewertungen, um eine zuverlässige Einschätzung vorzunehmen. Die App benötigt mehr Nutzerfeedback.

Danke für die Stimme
Wie viel kostet Infor SyteLine Service?

Infor SyteLine Service ist kostenlos.
Wie hoch ist der Umsatz von Infor SyteLine Service?

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Benutzerbewertung

Die App ist in Kasachstan noch nicht bewertet.

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Bewertungsverlauf

Infor SyteLine Service Bewertungen

Bad

Crashes. Sync errors. And that’s just when it’s not working. When it is working the interface is awful. Nothing is intuitive. Nothing makes sense.

Horrible.

Takes forever to sync. Constantly crashes. Notifications work 1/10 times. Have to sign in multiple times for it to even open, at least once an hour. Overall super buggy and unusable half the time.

Feature full, actively developed, some releases need more QA

Fully able to do the range of activities in the field, and the CSI Dev team continues to add more features as we go on. Sync is much improved, and we can use UETs now. Only reason to dock a star is that two of the releases have broken features in synchronization, when we can’t run transactions consistently it’s hard on our service fleet and coordinators. Worlds better still than the excel sheet it replaced.

Buggy

Whatever you do, NEVER click “Clear Local Database. It will break it every time. Have to rest the phone and reinstall the OS to recover. I agonized over this three times to see if it is repeatable. Happens every time. Stays stuck in a constant state of “Initializing...Please wait”. Or, you get various random errors that make no sense. Android app works better. Also seems unreasonable to require pricing to show on the Work Order. Should be a show/hide checkbox for whether or not you want pricing to show.

Constantly crashing

There are times where i have spent over 30 minutes writing up paper work only for the mobil app to crash and i lose everything.

Impressed

We were surprised with the depth of this field service app that is for infor CSI. We have increased our speed to invoice with onsite mobile signoff, used the gps feature to creat optimal routes, and ensured our inventory on truck is right sized. Great product and the best we found that is integrated to comprehensive ERP

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