Ink Cards: Send Custom Cards

But for the holidays I ordered a card + gift card. This was never received by the recipient so I tried to speak to customer service. No email or phone number, only a chat page in the app which only opens to a blank screen. Please help.

The customer service is unreliable and you cannot redeem your gift cards

I’ve been a customer for several years. Many good features and great templates. But…if something goes wrong with your order, beware.

Ordered one card to try them out and it NEVER arrived. Cant chat with a HUMAN, only AI and it’s not intelligent. They are sending a reprint even though it’s no long my sister’s bday. No offer of a refund. Do not recommend using. I will be deleting this app!

I have utilized this company multiple times over the years and have consistently had a positive experience. Unfortunately, it appears that the quality of service has diminished recently. I ordered Christmas cards that were delivered later than the anticipated date. Given the holiday season, I was understanding of the delay. However, the images were of poor quality and appeared blurry. I had previously used the same high-quality camera, which yielded satisfactory results. I reached out to customer service and interacted with an artificial intelligence system. The system indicated that I was eligible for a refund and that a representative would contact me to finalize the process. It took three days for a representative to connect with me, during which I was only asked to provide a photograph of my order. I responded within thirty minutes, yet it took them four days to reply, and that communication was sent at 4:30 AM my time. Once again, I answered promptly, but I received no further acknowledgment. This experience has highlighted the company's unprofessionalism and lack of consistency. I have discontinued my patronage and advised my family and friends to do the same.

I reached out multiple times for a correction, says later thru got back to me and told me it was corrected. It wasn’t. 40 cards not fixed after I told they would be. Shipping also arrived late after I paid for priority shipping. Used to be a good service but I will be using Shutterfly from now on.

Horrible print job!!!

Been using Sincerely for years: brilliant service with a variety of themes/templates that remove all excuses for sending postcards and stationary to friends and family. Unfortunately, the inability to actually load larger iCloud Photo libraries severely hampers the ability to use the service in nearly direct proportion to the number of photos one captures. Why penalize the photo bugs? Other 3rd party apps/services that access the built in iOS photo library do not have this issue, it’s unique to Sincerely. Please fix and bring back the magic of this app and service.

Used to work great..... now not so much. Customer service is slow at best and not very helpful. Last two years, they managed not to ship the cards. Really disappointed.

I have used this app for a really long time (probably 10 years?) I have always loved how easy it was to use and the quality of what was sent. I always use Ink for our Christmas cards and send one to our house to keep. The print quality was so garbage this year. I use really high quality pictures in the cards. It looks like I printed this on a crappy home printer. I have tried to contact them 3x and am always told I would get a response within a few days and it’s been like 3 weeks. I’m disappointed and won’t be using them anymore.