InsideTracker

For the price of the service the app needs a lot more time and investment. It feels like wrapper for web views and that simply performs horribly. A majority of the things I try to click on never load any of their content as far as recommendations or trying to get details on my results. The website works fine but don’t just press that into app form and expect it to fit the bill. The integration with HealthKit definitely needs work. It seems the only value it can consistently pull is my step count and hit or miss on workouts. I’ve yet to see it ever pull in sleep or any other data that is always available in the Health app on iOS. I’ve tried relaunching the app, reconnecting, and more with no progress getting it to read the values that come from my Garmin I wear regularly. At present the app is of no value to me because it simply never functions as it should any time I open it. The login screen is weird and you get stuck in a loop unable to dismiss the keyboard unless you’re inside a text field when you try. I initially enter username and pw then checked remember me only to be stuck without dismissing the keyboard so I couldn’t even hit the login button. These are just a few of the issues I’ve run into using the app for less than a week and maybe a handful of times at best.

The app is some poor web app that is buggy and unhelpful. Inside tracker the company lets tests you pay a lot of money for expire to pad their pockets. These are tests that costs hundreds of dollars each that have a 2 year date to redeem, and if you don’t redeem you are out of luck.

I’ve been an InsideTracker customer for over three years. The marketing and product teams are great. Offering monthly webinars on the science behind InsideTracker and how to use the app. My one complaint has to do with logging into the app. Recently, something changed and there are issues logging in. I’ve tried both logging in using userid/pswd and FaceId. More often than not, I encounter a situation where the login screen cycles continuously requiring me to close the app and try again. Other times, I check “keep me logged in” but it doesn’t do so. Once I’m in the app, things seem to work well. The information is great and actionable. I look forward to having the login issue fixed.

so far, not good. I’ve had a plan to the website and uploaded all my information months ago. just downloaded the app to connect my Apple Watch. The app is stuck in this loop, and no customer support in the weekend.

There’s quite a lot bugs and glitches and lack of attention to detail, consistently, and I’ve been a user for over a year. Latest issue - I manually added a biomarker on the web version and now can’t open the mobile app, which is the only way to log my food since it doesn’t seem to be available on the web version (which is a weird choice). And on the web version the Dashboard by Category still shows the biomarker I updated as unoptimized based on prior data, not the new number I manually entered, which is now optimized. Support advised the only way to see it updated is to upload “the full panel” which shouldn’t matter if you allow manual upload. If I can’t use the mobile app, I’m not sure how to continue usage.

I load the app and it constantly wants me “to view in the app” which is already what I’m doing. Ask a simple question about how to print results and get a diatribe on how to upload results….not close to answering the question. I don’t see the applicable ranges for any of the tests. I have less information for mine expense that if I had just done this on my own. Quite disappointing!!

Can’t believe I paid money for a test that tells me so little

I received my results and they were completely off. I mentioned the numbers did not make sense. They tried to convince me it was right. I went to a proper doctor three weeks later and realized their measures were all wrong. I got scared for no reason and threw a lot of money in the garbage. Stay away from InsideTracker and look for a normal doctor. It's cheaper and more reliable.

I’ve downloaded the app, followed the instructions and been in touch with Support for the past three days and they have no idea what’s happening either. Not impressed.

Absolutely love this app! ⭐⭐⭐⭐⭐ I use it every day, and it has transformed my approach to healthy eating. The personalized food recommendations are spot on, helping me make smarter choices that are tailored to my needs. The user interface is intuitive, making it easy to track my meals and nutritional intake. I've seen a significant improvement in my overall health since I started using it. Highly recommend to anyone looking to take control of their diet and wellness!