IntelliCenter2

The system and app are great but t keeps falling off the network. Can’t really get any help

What a horrible app. Even after a Pentair rep looked at it, while at my home the app will not connect after dozens of attempts. On the rare occasion it does connect, you have to do everything twice or more in order to save changes (lights, clean schedules, pump ops, etc.). It will never connect when away from the home network. The rep said an update would occur within a week and would resolve the problem. That was several weeks ago. Horrible app. Horrible customer service.

The Alexa integration on this app is great. The thing is you need to create a routine that translates “Alexa, what is the pool temperature” to “ask Pentair what the is pool temperature”. you can do this for the spa / pool on and off, and even the light on and off.

Frequently when I think I’ve turned off the heater it is not off and since I normally don’t check the pool temp daily I’ve had some very expensive gas bills I would attribute to this. I am now checking more frequently. Also, I find that I can’t always login The app asks me to logoff and when i logged off I can’t reconnect to the system. The only reliable way to login is to restart my phone. I’ve used IAqualink. My pool guy recommended Intellicenter. I do NOT agree it is better than IAqualink.

This app was working great for about 4 weeks, now it is disconnected from our pool. I have sent 2 emails to customer service & have not had an answer so maybe they will respond to the review. It is frustrating that other reviewers have mentioned the exact same problem & Pentair has no solutions for this known issue publicly available. I am logged in but disconnected from the pool. It will not connect & is asking for an IP address & Pin. My pool builder doesn’t even have an answer to this. Please help Pentair!!! Please do not tell me to email your customer support, I’ve done it twice…check the emails & respond to that.

I’ve had this new app a few months. No matter what I try, I can never log on and the system never recognizes my username or passcode. So frustrating to use and can’t do anything without going over to the actual control panel. I have check and tried and rebooted several times.

Trying to control the SPA temperature with Apple Watch Ultra 1 , cannot increase temperature , just decrease, I was using screen logic before , it seems this app is not mature yet , not recommend to upgrade from screen logic controller

but after the initial contact they send because of these feedback pages you never hear back and things remain the same my biggest issues is both the web based and App do not show actual energized features at log on ( web shows all off yet will display the pump speed of an active pump) and the App verifies connection but won’t make changes and ultimately will tell you there is an issue and ask if you want to wait or log off , but that takes a while to show up so you think your changes are taking place , best to log off / log on every time

Having such a great app like this is one more reason to get Pentair.

The colors, the ease, and the cutomer service are all fabulous!