Intermedia Unite

When call are made to desk phones from the app their is a lot of feedback and drop off’s Meeting via desktop from remote network have lags in presentation and I have given up using the video feature. At the same instant leaving all other variables the same but switching to zoom or teams makes the connection work without a hitch

I love having unite for mobile.

Please add the feature to listen to recorded conversations related to the called contact. Sometimes I need to relisten conversations with the client. Like address or contact information.

Super buggy. Unreliable service. Highly unrecommended for business use. If you need a second number for personal use maybe it has a purpose. Tons of calls lost, intermittent functionality within the app, I dealt with it for way too long. Finally it stopped working for a few days (without my knowledge) lost communication with clients, couldn’t message them, they couldn’t reach me either. Created a lot of problems for me and a bad perception with new and existing clients. When I called tech support they were unaware of the issue or how to resolve it. I decided to port my numbers to Verizon and Intermedia really made it difficult for me and Verizon to do so. Spent hours on the phone trying to port my numbers. I ported my most important line and gave up on my other lines. In the end it was a horrendous experience and I don’t wish that on anyone. Steer clear and get a real phone provider!!!!

Making calls works fine. But I keep my phone on silent and rely on my Apple Watch to let me know when I’m getting a call. When people call via Unite I only get a notification saying I’ve missed a call. No option to answer the call on my watch or using my AirPods. It’s frustrating.

My only complaint is basically that after dialing a number, the screen doesn’t go back to the dial pad empty, it still has the previous number dialed on it. Also some buttons are too small to press easily, such as the delete (number) button and the ‘hide’ button to leave the dial pad screen.

This software is simple and easy to use like Teams. They are very similar so it comes down to convenience. My company uses this and it is great.

All that matters

This app is by far the worst app I have ever used. It DOES NOT WORK. We have the desk phones set up for Unite in our office and those work just fine. But we also have some people who’ve tried to use the app when they’re away from their desk and it simply just does not work. When a call comes through to our main line and someone tries to answer the call from the app- 1. There is NO noise. You can’t hear the person calling and they can’t hear you. 2. When you answer from the app on a cellphone, the desk phones in our call rotation still ring as if the call hasn’t been answered yet. We have tried to get resolutions from “Support” more times than anyone in their lifetime should ever have to and they all seem to not have a clue of what they’re even doing. This app does not work. Do not waste your time downloading and trying to use it. You will not be satisfied

Unite is definitely the game changer in using the telephone. As long as the Internet exists with good connection of course. Highly recommended.