inTouch Pool Automation

Freezes all the time. I see their is a website that you can log into instead of using the app. Haven’t tried this but the app needs updating. Technician was good. Pump broke and he came out within 2 days and fixed it straight away.

The app is very slow, very often doesn’t open and is limited in the data you want from it even though that data is in the “box”

Worst app and system with lights even when it works

Slow to access then o my sometimes loads. Can not change anything I. To as just sits loading most of the time. Needs a major fix ASAP

Worse app ever. Steer clear and never buy!!

The worst app I have ever experienced, please whatever you do pay attention to the reviews. Do not pay for this technology when you purchase your new pool. You will not use the app and revert to manual operation. Only clicked one star so I could write a review. This is not a functioning app.

App put simply just doesn’t work. The equipment itself is not even 6 months old, all plastics faded, pressure gauge on cartridge filter doesn’t work, heat pump constantly has errors, auto dosing not accurate and customer service to resolve any of the above is non existent.

PLEASE never create an app again. The chlorinator hardware is decent, but this app is disappointing in every way. Originally it was always pretty bad but did at least work. More recently, the last 6 months, it has become so unreliable that attempting to use the app to check the readings, adjust pump speed or change a schedule can take several weeks of trying and trying again to find a time when the app doesn’t spin-a-dial-to-nowhere or just not work. If you want a chlorinator with a smart app, go elsewhere, buy a different chlorinator. Insnrg have failed on the tech front.

App freezes all the time doesn’t work properly. Lights won’t stay on selected colour. Won’t let me add another appliance pumps cut out and restart all the time. Screen won’t even load. Won’t let me change pump speed. Been on highest speed for 6 months won’t let me change it. Manually or automatically

UPDATE: the experience with this company and app have just been awful. Equipment failing multiple times (only a year old!), a grumpy technician blaming us for things going wrong, and an app that just doesn’t work. I can’t even turn the pool lights on now from the app. Overall just a terrible experience. I find this incredibly slow and clunky. Thought it was just me and then saw other reviews. It wouldn’t take much to make this much more user friendly but clearly they have no intent to update given people have complained about the same issues for a while now. It was updated recently but it looks like nothing has improved. I ‘favourited’ lights in the hope it would be easier to switch them on this way. Instead one set of lights and the spa jets switch on. The the amount of money spent on this system this is not acceptable.