Irish Life Health Members

Unable to login again. App continuously fails. Would not renew with Irish Life again based on app alone. 5th or 6th time in 12 months I cannot access my account. Password has remained the same throughout. App picks and chooses when to work Irish Life has been great from a health insurance point of view, app is beyond a joke and crazy frustrating to login into my account

- clumsy 2 step login (I’m required to enter my email address, then brought to a new page where I enter my email address again along with my password) - malfunctioning ‘new claim’ function (either the button to proceed with uploading the claim stays greyed out or the photo taken with the app’s own camera function is too large to be accepted) - to access any of the ‘my clinic’ consultations, I’m moved to yet another login on a separate website where I need to create another separate account. I can’t help but suspect this app has been designed specifically to frustrate any efforts to claim expenses back or to avail of the incentives offered to motivate us to buy Irish Life policies. Maybe the "Delay, Deny, Defend" tactics aren’t exclusive to U.S. based insurers.

Have to keep reinstalling app to submit claims which is main use for the app

This is not easy to use

It’s very awkward to log in, redirects and need to log in multiple times. Don’t see why this is necessary. Banking apps have less hurdles. Makes me think that it’s purposeful, to put people off logging in and discourage claims. Very poor but not surprising behaviour from an insurance company.

ILH don’t have all registered practitioners on the drop down lists in the app which delays claims.

Easy, quick and convenient to use. Great service

Rubbish sign on functionality, otherwise ok

Hi, I’ve been trying to summit a claim but after uploading all the relevant information the submit button does not seem to work. This app has a lot of bugs and it’s very difficult to navigate. The lack of seamless movement and user experience across the app is extremely disappointing! Please improve this app. Thanks

Very frustrating app to use. I’ve had to submit claims in stages because app keeps crashing ie. A tab won’t dropdown. Very slow also.