IT Glue

Please add the documents section. It kills my soul that this is not in place. This app becomes an inconvenience more than anything if small things like this aren’t addressed.

I love the web based product but this app is shockingly bad. It appears they’ve made it as difficult as possible to login.

Fortunately the app works great in either Chrome or Safari, but we need a native iPad app to support FaceID & such. pretty please! 🙏🏻

Our org wants employees to use ITGlue for both customer and personal passwords. Personal passwords can only be found in web app and take 5 steps to get into them. Hard to view web app and search is difficult to use. Not really impressed.

It would be extremely useful to simply remember the ‘subdomain’ and ‘email’ at the login screen. The app itself is somewhat usable, but very cumbersome. Attempting to find an initial admin password in front of a customer takes no less than 5 min and makes us look foolish. Some cleanup and polishing would make this easily a 4-star app.

As a former app dev mng have to say this app is really buggy and poorly designed. It looks like they are not willing to keep it up to date.

Face ID was working for a hot minute now it’s impossible to get it to work. App immediately logs out as soon as it loses focus / backgrounds, forcing you to spend 2 minutes in front of customers to log back in. The app is behind a locked iPhone, there is absolutely no reason it should be logging itself out every time. Huge inconvenience and it’s costing us productivity of our technicians. This has to be a joke.

This app is garbage. Put some money and time into updating it to a useful app that works. On a 14 pro max the buttons cut off on top of the screen. Also get Face ID working. It’s a PITA to have to type in my password every other second when the app logs you out. Get documents viewable from the app. Make it feel likes it’s an app written in the 21st century. You have your sales people calling me about every other day. Put your resources into your products and development first and foremost. Will stay away from Kaseya software until your model changes and I would recommend to any one else to do the same.

This company is out for one thing, it’s your money.

It like using a port-a-potty, you have no choice.