Jetstar

ALWAYS FORCE CLOSED AFTER SEARCH FLIGHT👎

Very bad

I’ve booked my flight (round flight) and there’s no detail info in the “my booking” menu. No depart time, no arrival time, no baggage detail. So what is it app used for?

Not responsive.

This app is full of bugs. But I’m not gonna waste my time listing them one by one. The most important bug is that I can’t add a trip which ruins the main purpose of this app. I can’t manage my trip, can’t check in. I tried it more than 10 times, tried to reinstall the app as well and still not working. Turns out the booking reference which contains a letter “I” in it was actually a number “1” (yes, an uppercase “i” is more similar to a lowercase “L”, but the booking number only contains uppercase letter, thus I tried number 1 with luck). But even after I fixed that, it’s still not working, it says the name is not matched, but it is matched! I’m 100% sure because I’ve checked every single letter more than 10 times.

Why this app cannot search the flight route hufft

Please fix your apps! always keep sign out and error!!

Too bad I have to give bad review. My first experience flying with Jetstar is terrible. I was on my flight 3K 284 from KNO to SIN at October 12, I’ve checked in online, I just need to print my boarding pass when the check in counter staff who claimed to be the supervisor denied me. He said that it is Jetstar policy that I have to book a returned flight to Indonesia (at one point he said it has to be Jetstar ticket) while I’m planning and holding a ferry ticket for my return from Singapore to Batam. I asked for the specific written rules that said that I cant have to book flight ticket instead of ferry, but he was giving me a really bad attitude and just said no to the point where I for the first time cause a scene on an airport. It was really embarassing. I desperately asking for 2nd opinion from others staff, but they just shoke their head and said they cant do anything and he is the supervisor. After about half an hour I argued with the staff, another staff aproached me and asked me to fill some sort of agreement form, and then printed my boarding pass. I enjoyed the flight and the FA was really nice, but I do hope Jetstar took this as a feedback to improve the services of the ground staff especially in Kualanamu intl airport. Thankyou.

I couldn’t find my upcoming trip and adding it to ‘manage my booking’ tab. Poor.

Same problem with most of the reviews here, cannot login. I thought I was wrong. Went to browser, and managed to log in. Just a hassle have to go to browser to manage or see bookings.