K-ETA

Address of hotel not found even though copied from website

1.) I completed everything but the payment on the official website (photos and everything), because the payment system was broken and accepted none of my cards 2.) Open the app and press apply (don’t worry, it will soon allow you to continue your progress from the website 3.) Agree to their terms and conditions, then input your passport # and email address. After you do this and click “next”, the app will detect your ongoing application on their website and give you the option to continue progress and skip to the payment screen. 4.) From here, all you have to do is pay the application fee. From my experience, only a visa card worked. A mastercard may work (I haven’t tried), but a visa card worked for me (discover card does not work) 5.) done This app can definitely use some maintenance. As it stands, it is truly a struggle to complete such a simple process due to technical errors

After spending way too long time trying to apply for my parent K-ETA (i did their application since they don’t speak english and aren’t tech savvy) i finally managed to submit. a day later, i got approval emails. Months later when it was time to check in to their flight it turns out that K-ETA scanned my dad’s passport number incorrectly and while i had an approval, it was not valid for boarding the plane. Cost me $800 to reschedule their flights. No customer service, no recourse, no accountability. Do yourself a favor and avoid Korea. This app can really ruin your travel plans.

The K-ETA is a cumbersome process online, and this app simplifies the upload of oversized photos and passport copies. The address zip code lookup is very confusing, and should include an example for foreigners unfamiliar with Koreas’s address format. The final credit card payment option is very strange, and requires you to use a virtual keyboard to enter your payment information. This page is buggy, and requires several clicks to get through.

This app has such low ratings but it was very straight forward and user-friendly for my family and I. The passport scans were quick and efficient. The in-app photo booth was very handy as well. We took pictures straight from my iPhone.

The postal code , the Korea address , scan passport ( worst) upload your picture , try to type your credit card number All these are user not friendly , I tried 8 times within two weeks I almost cancel my trip to South Korea how come Korea government accepted the app for tourists to apply visa? If I can put negative star I definitely will put it

Poor userability design - switched between web, IOS and android to get passport info scanned (which still required manual editing of incorrectly scanned text, while struggling with the size of image upload, followed by challenges in finding acceptable address and postal code. This ETA website and app need serious reworking to mitigate user frustration.

Don’t waste your time trying to use this app. If I could give no star for rating, I would.

If I click “add file” it keep brings up scan passport or face but nothing happen and there’s no other option. I’m struggling with this for over an hr now. I don’t know what to do. They should have update to fix the bug. This is so stupid!

Totally worthless and non-functional app. Don’t bother