Kango - student transportation

First time using Kango for my college-age non-driver who wasn’t that comfortable using a service “for kids” at first. It did give me great peace of mind over using other less-well-vetted ride services and I appreciate being able to schedule rides ahead of time.

Loved using Kango all summer. Suddenly the last week of August no drivers were marching rides, and customer service is unreachable. I have emailed, called and messaged in the app, but gotten zero response. Seems like the company folded?! I wish I knew. No announcements. Nothing to go on other than the service seems to be shut down and they aren’t responding to messages

I’ve been a driver for Kango for more than 4-6 months now. I’ve been having problems with my payments and whenever I talk to them they say you have to contact support. And the only way that u can contact support is by email and they never reply back to you. I’ve been having a lot of missing payments. They don’t care about their employees. All they care about themselves and that’s it. I’ve tried to help them out in a very rough moments but they don’t appreciate your time and effort that you give them. They deserve a 0 star. If you want to waste ur time and have missing payments then go head and be one of their driver. I rather work for one of their competitors.

Booking is not right away confirmed and can be confirmed even a few min before the time the user has set to have to leave to the airport without the user being able to cancel at that point. I already had made different arrangements because I cannot have the uncertainty traveling with a baby. I was charged anyways. Also not a all clear whether the booking was only for the child or if parents were also able to travel. Overall terrible experience. Not using this product ever again

Late last week a young girl, Camille E. In the Los Angeles area accepted all our ride on her own volition. This morning at 6:58 am, 2 minutes before the scheduled 7:00 am pick up time, Kango informed me Camilla Ellis was running 20 minutes behind, when my instructions made clear our son had to be on the road no later than 7:05 to arrive to school on time. Rather than take responsibility they cover for her claiming she had a medical emergency. So you’re telling me at 6:58 am she suddenly had an emergency that would only make her 20 mins late? Not, cancel? I told them to remove her and they try to find another driver. The only driver would arrive at 7:50 am. We have a PERFECT attendance record, and Kango’s unreliability almost cost us. I asked them to remove her from all requests and they did not listen, so I edited the ride to remove her from the rest of the rides. They send her a request re rebook. I had to make it clear a second time that she is not allowed to drive our son. Someone who cannot be timely and reliable is not responsible enough to drive a minor. I do not need to test out and see if her lack of responsibility will put our son at risk.

I started using Kango after shelter in place lifted. Not sure if it’s the app in general or maybe they have less drivers but out of the three rides Ive tried to book only one has been successful.

It is the only child transportation app that shows local driver profiles with thanks from parents before we book a driver. Other apps only show driver profiles once they are accepting a ride. Kango also allows for meeting drivers ahead of time. These are the two benefits that I have noticed over other child transportation apps.

Had to pack my crying baby in the car and pick up my son from school late. Not cool.

Kango is the best!

Good luck trying to terminate the $9 per month charges. They don’t tell you how.