Katch! KW

Worst customer service. Good if u want cheap delivery and ready to wait for 1 hr for deliver. No call center and message to help center wl take atleast 5 minutes to reply. Be ready to spend an 1 hr just to explain your problem. Gos forbid if u need a refund from them. Best is to deal on COD.

Order takes ages to come and rider mostly had many orders to deliver and your food will be cold before it ever reaches to you. From Kuwait City to Salmiya they took like 1 hour to deliver which is less then 10 minutes distance. Worst service I had ever seen.

Excellent service,on time delivery , friendly driver. I!ll give 10/10 ratings base on experience.

Recommend giving this app a miss. Tried to order from a nearby location with cash on delivery but the app would only accept prepaid orders. After payment restaurant calls to say they don’t have part of the order. No way to contact katch for a refund as I’m only getting the bot and no agent to talk to even after long wait times. So I’m out of pocket and highly recommend that everyone gives this app a miss.

Such a bad platform to order food. They don’t have a proper customer service . And they cancel the order without any prior notice.

They are mentioning 50 percent discount by making the item prices double. If the price of a plate is 1 kd, it is shown 2 kd in the app and then they give 50 percent discount which is 1 kd actual price. Cheater app

If there was an option to give negative rating that would have been better. I made an order from the nearby restaurant and it was not delivered. When I called the restaurant they said that there is no driver from catch. I still waited and even after 3 hours of waiting they didn’t deliver my order. And their customer care doesn’t care for customers.

Very slow, difficult to search through.

New version unable to update!!

Previously the live location worked really good. But after this new update you cannot make the map bigger and the live location constantly disappears and re centers to an unknown location. Please fix this