KCB Mobile

Gj

Been banking with KCB for quite sometime, newest update renders the app unusable. Issues accessing ‘account’ section with constant error statement: “An error occurred during processing your request. Please try again”. Once accessed (after 5 or more tries) the same error message pops up when accessing statements, or statement section is not displayed at all. Values are sometimes incorrect (money in the account, but a value of 0 is displayed).

Awful app services and and the worst customer service experience especially for iPhone users who have to go through an extra process to access the app,

Terrible support. Such a shame that such a big bank cannot seem to get something as simple as an app to work.

I just updated my KCB app and i wish I didn’t, it has too many bugs, i can’t even check ny balance!! Giving me an error

Just what the title says. If you can’t use an app it is absolutely useless.

What a shame. App has a very poor performance.

These app not working with iOS system even with updates provided

This app can’t activate on IPhone. I wish I could rate it 0 stars. So I am forced to use the disgusting USSD which has so many steps before you can make a transaction. In fact am looking for a better bank.

App does not launch after iOS14 update. To replicate, install update device to iO14,launch KCB and it crushes immediately