Kinderloop Plus

The delay on posts showing up in our feed is really disappointing. We often see posts appear in our feed days or even weeks after they were initially posted by the daycare centre. The reason parents use these apps are so that we can check how our children’s day is going, and the app fails to let us do that. We’re running the latest version of the app, on the latest phone software and still the same issue. Other daycare apps are far superior.

Using this app felt like I was using some college student's assignment app. I think even students can make better app than this. This is the Worst daycare app I've ever seen. Daily chart UX is rubbish, took so much time to understand what was the update. Refreshing time also added up in this confusion as the app is horrible for updating the data. Lot of updates I get the next day because while opening the notification, it doesn't show what's new correctly. Someone's birthday, I got 30 notifications for all d wishes in comments, no way to mute, had to use phone's feature to mute the app updates. I really can't write all the issues they have. I think the company should scrap this completely nd outsource the app making to some reputed firm. Or if u wanna fix it, APPOINT A UX EXPERT 1ST. I've used Xplor and had amazing experience in it. Except few "cud b better" things, I loved it so much, data was accurate, the updates were clear, notification showed clear info after phone unlocked, very easy to use app. If this was my Daycare, I'd stop use of this app right away.

The app is delayed notifying you when a post has been uploaded. Often the educators post during the day, and I only see the post and get notified towards the evening often overnight. Compared to another app I used at a different preschool, this one has a lot of work to be done to get up to standard.

I often miss posts as they appear a day later in my feed, despite refreshes via the app. If you have the app open in the background and receive a notification, you lose the connection from that specific notification, to the post within the app. The browser is more reliable but not as convenient. I hope they can improve the refresh issues, as I would prefer to know what’s going on during the day as opposed to a day later.

App seems decent only recently started using but it’s weird that daily posts by educators are hidden inside “post search” under “more” There should be a dedicated spot on the main navigation for this as this is updated multiple times a day

Needs lots of improvement. * When you open the app after receiving a notification it’s difficult to tell what’s actually been updated - take us straight to the new content please! * Sometimes after refreshing multiple times the new content still doesn’t show up. Only works if you close the app and login again. * The Daily Activity section is a mess, very unclear and scrolls terribly.

I constantly get notifications that there has been an update yet no update loads. It takes HOURS for information to feed through.

Hard to find the old contents. No search no filter. I would like to see my kid’s old posters with his name tag only. How to do that?

This app is not user friendly at all. Everything is all over the place and hard to navigate. You should really consider redesigning this app.

Always been professional and provided exceptional service and comfort to both of my girls. Thanks Ann and all the girls