Kinetic Credit Union (AL-GA)

The staff is always courteous, friendly & caring about my needs Great customer service and satisfaction! Many Blessings 2 You All!!!

Dear Kinetic Bank Management, I am writing to express my sincere appreciation for the outstanding customer service I always received from Phenix City. AL branch. Thanks to Phenix City Staff’s for the excellent service, Their dedication to customer satisfaction and service is a true asset to Kinetic Bank. I will definitely recommend Kinetic Bank, particularly the Phenix City location to my business, friends and family based on this positive experience. Sincerely, Shawnesse Benton

They are extremely low interest rate on savings is negligible. In order to secure deposit so I want to just let you pay a more competitive rate. Discover pays 4.3% on savings

Keeps having errors and can’t access info

On 28 September 2021 I attempted to deposit a check, using the Kinetic mobile application to my checking account. This is my 2nd time using the mobile deposit feature and expected a 14-day hold on funds since this was the hold period on my 1st mobile deposit. I have been waiting patiently for funds to post to my checking account and it’s now a month later with zero correspondence on status of deposit. I’ve called customer service twice to inquire on the status and unsuccessful in talking to a human customer service representative. Instead I find myself stuck in a continuous automated telephone loop that eventually hangs up on me. I regret opening a checking account with Kinetic and disappointed in the hurdles I’m trying to overcome in making a mobile check deposit.

Average capability

The Kinetic banking app is super awesome 👏. Would recommend to anyone!

Great tool having access to my accounts, via the iPhone. The only downfall is that I have to deposit checks the old way by using the drive up teller.

Love that I’m able to transfer and pay my loan with the app.

You should start allowing members to get paid the day before their pay date like other banks!!