Kings Island

I love the app - as a retired grandma who takes his grandkids, it would be nice to be able to track their locations. With pass ID could share location for the season or for a 12 hour window so they can track their friends as well. You already know where everyone is, we just have to be able to share within our group

After the update, the app forgot all of our family passes. We had to pay to park, go to customer service to get “new” passes and get a refund for parking fee. The app will not load the new passes either. Was told it’s a known issue.

With the new update I can’t log in and get an error message. Thankfully we have physical passes. Old version was much better. Be sure to get a physical pass and don’t add passes on app.

Don’t buy your season pass on here will charge you twice for one pass

This new app isn’t an upgrade, especially the map.

Constantly crashes, our season passes often don’t load, same day fast pass purchase tab doesn’t always show up (iPhone) slow to refresh ride info. Get it together already.

Passes were gone when we got to the park. Had them saved on the app and CS knows about the glitch. I did as I was instructed. Nothing came back. CS at park gave us new cards. I did witness one lady who had to leave her food bc her food add on was not there. This needs to be fixed asap!

App would not let me login. Had to create a new account. Season pass information disappeared. Old app was much easier to use and add things like food pass and things like that. If this is a sign of this merger then count me out. Update-Went through the process of readding Season Passes. I put all the numbers in and it says it saves pass but passes do not show up in wallet section or anywhere else in the app.

Nice app if it would keep my passes in it. They disappear as soon as they are added. That’s a big problem for an app that is supposed to keep track of all your things. If you plan is to visit the park and only come in with your phone good luck. Please fix this bug.

The app won’t show my season passes and when I re-add them it says it was successful, but they still don’t show up.