Klatch Coffee App

It’s so difficult to use this app. When I want to order, it says the server/network is down 4/5 times!! Why?! Not friendly app for customer use. So, I order from Starbies instead!

Tried several times downloading app and trying to login with no success. Constantly says “network issues and server issues. Guess can’t get credit or birthday gift!!!

The manage credit card didnt work. I cant place any order. What’s the point?

I understand that the ratings are bad because everyone wants a better return rate on the rewards. Try to appreciate that you're instead getting better quality coffee (try the Honey Latte w/ Breve); the store is clean and bright; the service is stellar; and I wouldn't be surprised if their employees are paid more. So, I'll rate the app considering all that and its a solid 5 stars. Note: about the "they're greedy" comments- I once had to remove an item from my order because I didn't quite have enough. When i got to the window; they said it was on them and gifted me the order. I didn't ask then too; and they must've deduced by how I amended the order that I was struggling a bit. They're anything but greedy.

New app is not working and I am unable to login and access funds in my account. Support reset my password but that did not work, and the have not responded to follow-up queries. Very disappointed and would like a way to access my funds.

Seriously do the devs read the reviews? Hire some interns and they can probably do a better ux design… Useless app, spend some money on it.

Was told by the staff to download the app after many visits. App was pretty straight forward to use just remember to verify via email. Store is great and app works.

On February 19, 2024, I visited the Pasadena branch and placed an order for $20.64. Unfortunately, my credit card statement later revealed two additional charges of $21.51 each that I did not authorize.

I used to go to Starbucks but since it’s been reported they sell fake food then what are we left with. Klatch is a very good locally sourced coffee, heck they even sell 2# bags in costco. I’ll admit the rewards system is pretty bad but to be fair if you order and pay with the app they double your points so no it’s not going to cost you $600 to get a free sandwich. They pump out drinks pretty fast with the limited staff they have here. Prices could be lower but I guess I’m willing to pay a little more for better quality coffee to a business that I’d like to see more readily available locations. I really can’t stand the opposing monster of a conglomerate and how people will stop at nothing for it. There’s one on every corner and the playing field isn’t really level so nevermind the outdated reviews your reading from a year ago as Klatch is up n coming and I hope they achieve to be a success.

The app no longer seems to work. Cannot log into the account. It always shows a message at the bottom “Network/Server issue.” Deleted the app and reinstalled with same results.