KLEKT – Sneakers & Streetwear

I used to use KLEKT regularly to sell my shoes, however the new update has made things unusable: - Firstly, the app is super slow and buggy. The search doesn’t pick up items well and takes ages to load the product page. - There’s next to no visibility on where your price is in relation to the market post listing. When you list, you’re told what the lowest price is but once listed you can’t see what the current lowest ask on a product is, or what the values of recent sales have been. - I’m getting bombarded with USELESS emails. Every time a lowest ask changes (I think), I get a tonne of basically spam email which just says ‘Listing Price Update’ - no info as to pricing whatsoever. - KLEKT have been super slow recently with payouts to the point where I’ve been worried I won’t ever be paid for an item, even though it’s clearly already been verified and sent to the buyer. Overall, I used to like KLEKT even though their UI was awful. Now, they’ve made some awful changes and I’m going to bring my business elsewhere.

One of the worst app updates I've ever seen, the app was fine before, now it's just slow and buggy

They have managed to make a terrible service (arguably already the worst on the market) even worse with their terrible new app only offering. This decision alone beggars belief. Putting aside that their service is now rendered virtually unsuable by a series of woeful desicions around how you would expect to navigate this app. It’s troubling that the absolute basics of a re-selling platform are either impossible to find or just missing altogether. But to boot they announced proudly they’d deliver the app on 31st July, couldn’t manage it (obviously). Then when they did launch a day late their servers simply couldn’t handle the volume of updates and users. It’s almost like they had no idea what happens with a new service update or how to handle a product launch. I’m embarrassed for them. Whoever runs their eComm operation has a fundamental lack of understanding of… 1. Consumer behaviour 2. The re-selling market 3. The tools power sellers need 4. Good UX / UI And it’s all backed up by atrocious customer service, authenticators who seem to know little to nothing of the products they handle and offensively slow and inconsistent payouts. Do not waste your time. Their contempt for buyers and sellers, with this latest update, is clear to see!

Constantly doesn’t let me log in when inputting my information going into app even when trying the website I only signed out after I kept trying to view ordered seeing nothings there my orderer just disappeared

Never use KLEKT use StockX they don’t care about customers

Disappointed at how slow they pay after sneakers have been authenticated which is quite unfair as you have done your part and still takes them more than a week to pay with their new payment system.

In the Sellers section please move “Active” to the front instead of action. Makes way more sense and still need dark mode and faster payout. Edit: Please fix notifications. Having to go directly into notifications section WITHIN the app to make the badge disappear is very tedious and annoying. The badge should disappear as soon as you open the app. 👍

Not happy at all ordered shoes on the 22nd of august and am still waiting on the seller to ship the item to then realise that the size is wrong and the custom service is absolutely shocking email 3 times and no response at all wouldn’t recommend this to anyone

No customer service and no contact no return bad experience

Problem with this app is you cant view the items 360