Kokoon

It keeps disconnecting after 2 seconds

Can’t login

Cannot log in

The app is working on my iphone, but not on my ipad. Please help.

Now your app can not use

I ordered a pair of earbuds from them. They offer a 30-day money back guarantee. When I decided to return them, it took over a week to get a response. I finally did and returned them in October. As of January 2023 I still have not received a refund.

I would give zero stars, so once I bought it they did not send an update or anything for a month and did not answer emails. I requested a refund from my credit card company AND then they sent the product. I returned it upon receiving it and it has been 6 weeks and they still have not refunded me.

When I saw the 1.5 star rating, I thought no way could the app be all that bad. But then I downloaded it. First, expect to get new spam once you give them your email. Second, as an industrial designer myself, I don’t believe they’ve done any significant user testing at all. It’s clunky and frustrating, translates poorly for those not using the metric system/24 hour clock, and the content is very sparse. Headphones themselves seem great, but use them with a different app. Pretty much anything else works better, but the Calm app is my go-to.

I these headphones as comfortable as I’ve ever owned for falling asleep with. But do NOT buy these to monitor your sleep quality. Sleep trackly simply does NOT work. It used to show me as sleeping for 15-16hrs, and has not shown me ANY sleep data in almost a month. No updates.

Kokoon Nightbuds are the best wireless sleep headphones around. Why you can’t provide a useful app that works is beyond me. Personal sleep data is meaningless and rarely even works.