LabFly

The LabFly service itself is excellent but the app needs major updating and big fixes. Logging in is difficult and neither biometric nor code options are saved so you need the whole two-factor authentication process *every* time you want to check if the results are back. Frustrating. Numerous error messages come through various parts of the app, including reviewing. The lack of being able to integrate with other Northwell Apps or Apple Health to track historical data is a feature that needs to be added.

Used Labfly for my elderly mom for several years. Tried to book an appointment through the app for a couple of weeks & can not confirm the time & date, yet my credit card was charged. No phone support only email. The only response I get from them is that the tech team will look into it. Such a shame it was a great app!

Buggiest app I have ever seen

After the last update, the app won’t open, says there’s a server response error

The app won’t allow me to sign up or sign in. Whatever I did, it kept on circling and won’t proceed to the next step. I tried everything- switched internet- reinstall the app- restart my phone. Nothing worked!! LabFly Customer service is as good as useless. They don’t have other means of contact but a freaking email. They just kept telling me I need to sign up for the app for home draw appointment. Unbelievable. The app won’t allow me to do it!!!! I screenshot and provided proof. They then asked for my phone number and never called! Absolutely a waste of time. The app is not ready to be used! The product team should feel shame about this!!!

I downloaded the app to get my test results which it worked for. But then I needed to book a home draw for my son, I called Northwell and was told it had to be done in the app not over the phone and I could create a profile for him under my account. So I put in all his information and hit submit when it comes time to put in insurance info and it freezes. Repeated the process 3 times, doesn’t work. I called and was told that I had to email LabFly for help. I got a very quick response and the support tech was amazing. He basically logged into my account and got all the info in for me so I could book the appointment. I proceed to schedule his appointment except when I go to pay it freezes and it’s not accepting payment at this time. So I call the tech back and he logged in for me and booked it, I emailed him the prescription and then he took the payment info. The Northwell techs came and were amazing but we noticed his DOB was wrong on the paper work. 1 months difference. So I go to update his profile and that doesn’t work. Every time you try to change the date it goes back to March 2004. So I email LabFly and no response for 3 days. And the app still doesn’t work to allow me to update his DOB myself. Super frustrate experience with the app. Great support techs and the nurse who took his blood was amazing but this app is a dumpster fire.

As mentioned, the service is outstanding. The app interface, not so much: Uploading insurance card images results in many dead ends you can get out from only by force-quitting the app. Electronic lab orders are not recognized by the app either. For shame, Docs, shooting rabbits with an elephant gun….

The app is just a website crammed into the form of an app. The service is really impressive and I would highly recommend it.

The entire process with labfly and northwell has been a complete nightmare. The technician who did our test should never be allowed to conduct these tests. She was aggressive, and abusive. She caused my daughter's nose to start bleeding and gave me the worst headache that lasted 24 hours. Then to top the experience off the lab never even processed my test and didn’t notify me either - apparently the sample was “leaky” whatever that means. Avoid labfly / north well at all costs.

I called to make an appointment and was told I had to use this app. I installed the app, input all my information, attached an image of my insurance card and the app froze. Had to force quit the app and start over - nothing was saved. Tried this 5 times and had the same result. Called for technical assistance which was absolutely useless. Try again Northwell or find a new developer.