LaundryPay

First day I had the app, I loaded funds effortlessly and am still using those funds. However, I had to change the card I was using to load additional funds, and now it will not accept not only the new card, but ANY card I try. I keep getting the same invalid message. I’ve also received no help from “customer service” (a phrase with less and less meaning anywhere as time goes on). The attendant at my laundromat was terrific in trying to solve the issue, but admitted it has been a problem for more than one patron. I’ll just bring cash from now on.

I never have cash on me and to withdraw from an ATM is expensive between the ATM fee and your banks additional fee. Also the laundry wants us to use quarters! Very annoying. This app is convenient for those reasons. But $15 is to high a minimum. It should be whatever I want to load. I happen to live 2 mins from the laundromat so I usually wait at home for the cycle to finish. It's very inconvenient that I can only use the app on the laundromats WiFi. But at least I get a reminder alarm 5 mins before the cycle is finished. Also I like the fact the my washes earn points. Only been to the laundromat 3 times now and I earned enough for a free dry cycle. So I'm going to keep using this laundromat and this app until the grand opening discount ends. Then probably just go back back. Because this one does charge more for the dryer.

Stole my money

This seems like a big design flaw. If you leave the laundromat’s wifi network you can’t check the status of your wash. How stupid is that?

Lo recomiendo un Exelente servicio y la señora claudia muy atenta con la clientela me explicó todo el manejo de las lavadoras y secadoras muy buen servicio

The person or persons behind this app are stealing balances and deleting rewards points. I am reporting to apple. They don’t answer emails. It’s time to get these people for FRAUD

I have been using this app for a while now it's a decent app some stuff like reloading money is easy and paying through the QR Code is convenient but I don't understand why u can't access the app when ur not connected to there wifi whats the point of having a QR Code and the timer and washer/dryer number if I have to stay inside the building to even access the app.... And also the rewards points shows no options for rewards it cost 10,000 points for 1 load of clothes which is ridiculous overall it's a decent app convenient if u don't wanna carry coins but could definitely use alot of improving

Doing laundry shouldn’t cost people $10, $15, or even $20 for a single hamper of clothes. But as they say, the rich get richer and the poor stay poor.

I like the app it’s cool more modern and u get free washes or drys. But if u don’t really have money I wouldn’t suggest. They make u use 12.00 or more when u upload money then u can’t get the remaining balance back. And there’s no customer support.

I have money sitting in an account now that I will never get back. Moved to a different area and there are ZERO laundromats here with this service. No customer service contacts can be found for these people. THIS IS A SCAM!