LaView ONE

Absolutely no tech support by phone. One of the worst companies to deal with when it comes to customer service. You cannot reach them by phone. Mobile app does not work.

We have had this for at least 3 years and no problems whatsoever.

For over a year now it will NOT connect to my WiFi. There’s absolutely no reason for it not to. Even sitting directly next to the modem n router.

I bought 2 cameras and only set up one. Then had to reset the one camera because of the can’t use 5G network. Every attempt to set up on a 2.4g network crashed the app multiple times. Then unpacked the 2nd camera - same crashing happened. And no help from the support. I now have 2 worthless cameras. DONT BUY THIS CRAP!!

Since there is no user friendly way to tell the programmers the problems I have with the program, I just have to do it in the review. First of all, even when the internet connection is excellent on both ends, it is impossible to view video from the past unless one is in the wifi network of the recorder. The buffering stops in the 80% and then gives up and blames it on the connection speed. Most of the time I have to login manually because FaceID only works a couple of days after signing in. If someone rings the bell, I usually miss that person as it takes too long to open the app and manually sign in. I Watching current video in high def is hit or miss. Sometimes it makes it and other times it hangs up around the 80 percentile. I am also sick of seeing the numbers of the app icon go up and up, even though I looked at all the messages. Let’s say, I get three more messages, the total count of messages of the app icon goes up by three. Once I viewed the three messages, the count is removed from the app icon. But when I get one new message, the app icon remembered the count from before and adds the new message, and so on. Needs more work.

The app would be great if it stopped logging you out when the doorbell rings, requiring a login before you can answer.

These people have zero customer service. A voicemail picks up for customer service. No return calls. They will continue to charge your card for services non rendered. The app sucked when security system functioned properly, timing out and skipping. Doesn’t connect with the sound wave whatsoever. Epic fail and Laview has still not responded to me after months. Terrible.

I guess it’s a get what you pay for type of ordeal but they really should just remove these off market. Without the app working properly the cameras are useless therefor you should discontinue the product if app developers won’t work on the app... as I can see from many other complaints of the app crashing when trying to reconnect your cameras, it’s a problem they don’t care to fix. They’ve already gotten their money off of us. Regardless no matter how fast the wifi is the cameras still take forever to load and stuck on anywhere from 80%-97% without ever actually loading. It’s a part time job trying to figure it out haha. Steer clear of LaView devices. Save your cash.

Keeps crashing on me when I try to sync the cameras please fix so j can use them

This app doesn’t use Face ID half of the time. Sometimes it acts like it’s going to use Face ID and acts like it’s logging in, but then it magically logs out and then it won’t use Face ID anymore and you have to log in with user if and password. The problem with that is that it doesn’t automatically use any passwords stored in my wallet or anywhere on my iPhone. This needs to be fixed. If you make an app, make it usable. By the time I’ve entered all my login information the person that rang the doorbell has walked away from my door. FRUSTRATING STILL NO UPDATES? Please update! !!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!! I went to look and found out that they haven’t updated the app for more than two years!!!! Come on, man! It always acts like it’s going to connect with my Face ID but then it doesn’t and it never gives me the option to do so again. I then have to type in my password. This is every time! This is happening as people are ringing the doorbell! This is impossible to answer the doorbell because they are gone by the time I login. This is unusable because of this and inexcusable that they don’t seem to give a crap or else they would spend five minutes or so to update the app. Another example of a company that wants your money for a product but then after they have your money they no longer care about you enough to keep their product working correctly.