LawnStarter for Providers

This app is so clunky. You would think in the year 2024 a company would be able to figure out how to make their app work correctly. You can’t look at your completed jobs or the pay for each job easily. In addition to that, I get about 55 notifications a day from this app. The notifications are completely useless though and tell me to do tasks that I’ve already done. One of the notifications that keeps popping up is review your performance. I’ve reviewed it 600 times, but the notification still stays there. I’ve turned off notifications for the app. Now it gives me a notification when I open the app saying that I have notifications off. Another thing that is really annoying and unnecessary about the app is that it needs my background location on all the time? No it should be when I’m completing jobs or using the app.

This app fails to relay important communications from customers, and also their metric system punishes pros for customer cancellations. They will reduce your tier if a customer cancels on their own.

They give you jobs and just take them away, you have customers for over a year and they just pluck them out of your schedule for no reason. You do jobs and don’t get paid for them and if you try getting ahold of their customer service will take days to get back to you, won’t solve the problem and then never get back to you again. They’re thieves and it’s an awful company. They are good for making customer contacts. If you use the app just go to the jobs and meet the customer. Tell them you can do business off the app and eliminate them as soon as possible.

NOT a good app at all. Their payouts are WAY too low and their client-base are the cheaper customers looking to pay less for more. Many lawns are overgrown when you arrive. LAWNSTARTER marks up the price way too high and offers the contractors way too little! If you enjoy mowing lawns 6+ inches long for 2-3 hours for a total of $35…THIS IS FOR YOU! They rip off an extra $1.50 each job for damage “insurance”, yet there is a $5,000 deductible (means YOU pay the damage costs up to $5k before they cover anything). You’re losing $1.50 every call for THAT coverage??? Customer service is a JOKE. A bunch of kids reading scripts. YOU the contractor get fined for every little thing. This “tier” rating is horrible. If you are low tier, don’t expect to get ANY leads and/or only get the PROBLEM ones (overgrown grass for $35). The app has been DELETED and I’ll never endorse them again.

I’ve gotten lots of jobs in my area but that is the only upside to this app. They undercharge by 5-10 dollars per lawn. The ranking system is nothing short of ridiculous. If it rains and I reschedule, It hurts your rating. I’ve had numerous times where the customer rescheduled the cut however it was still on my schedule. Making it an absolute waste of me and my guys time. They didn’t pay at first so I tried for a week to get ahold of their support number. When I finally got someone they took 3 days to get 200 of the 800 I am waiting for… Most customers I have dealt with on this app aren’t the most pleasant people ever either but I’m sure it’s just my area. Overall, stay away from this app.

Not worth it at all

I had lots of Work last year, not one single job nor any response from customer service

Got matched with a property for $46. Yard was huge and grass was up to my chest. Probably would have took 10+ hours. Drove to the location with all my equipment for nothing. Huge ripoff.

This app is a great way to start your own business it will help you become somebody in this world just stick with it and don’t leave any jobs undone !!

This company is ripping off hard working people. Average payout for a yard is $33 to $35 while they are charging the customers double that!!! It seems nice at first to be getting so many leads and jobs but after a while you realize how much you are getting screwed!! Spend time out knocking on doors or posting flyers, anything but using this rip off app and not making what you deserve.