LAX FlyAway

The bus itself is great. But this app, and the company that handle billing, are bad news. I tried to buy one ticket, but the app showed that the ticket sale did not go through. So I tried again and suddenly it shows I’ve bought 2 tickets. The app does not offer a way to cancel the 2nd ticket. I emailed the address provided and got no answer. A follow up phone call was an exercise in frustration and futility. Clearly they do everything they can to make it tough or impossible to get a refund. Too bad they are willing to burn bridges with customers over such small spoils (keeping money for a ticket that I did not want and that will never be used because it expires too soon!)

Worked as described

The app is taking a loooong time to download so I can't even purchase a ticket. The website says you can purchase a ticket but will still need to show it on the app but the app is not downloading.

Flyaway has gotten me home safely several times. Buses are big and pretty safe. Never had an issue with payment as you can just pay when you get to the station. The apps however are complete dog****

Don't use FlyAway. Just don't.

Using iPhone 15 Pro If you use Apple Pay to pay for a ticket within the app, the app charges you for a ticket but does not give you a ticket. The payment goes through after using Apple Pay but the app then gives an error code, after which the ticket you paid for never appears. Developers need to fix ASAP this has happened to me 3 times over the last 6 months.

When metro goes into the airport very soon, this service will be obsolete, and thankfully so. The app doesn’t autofill payment info, so I saw on the website that you can pay by contactless card once in the bus. After being almost an hour late, the driver then proceeded to tell me that the onboard payment system wasn’t working, so I couldn’t get on. Should have just gone directly to the rideshare lot like I usually do! Be prepared for a big hassle and a huge delay if you use this service. Not worth the cheap price. Can’t wait for the metro service in airport!

You can’t print out tickets purchased on the app. Customer service answered quickly, and she was friendly, but ultimately my problem was not resolved. I would give this zero stars if I could. Such an easy problem to solve and yet here we are.

I use MTA fairly often and have the TAP app on my phone. It can be used on Flyaway without the restrictions. One catch, the reader on the bus cannot be used, one must go to the ticket booth to pay via TAP. The fare is the same. Arrival at LAX suggestion: It’s a bit of a pain, but if you are at Terminals 5-7 and in the mood to stretch your legs, cross the parking garage and walk to Terminal 1 for the bus. I’ve been on the bus during peak periods and have seen it fill up by the Tom Bradley stop at T4. Enjoy your flights, fellow travelers! And I agree, having to download an app to buy a ticket online does seem unnecessary.

Better you take local buses