Lebara

I bought a pre paid sim at the start of a trip to Australia. The sim does not work and the app and website are awful to use. You are unable to activate the sim and there is little to no assistance from Lebara is fixing this. Waste of money and would recommend avoiding all together.

After much frustration trying to use the app it took the help line 40 mins to sort my activation. And that was after ages waiting on the phone

I purchased a pre-pay package that promised “double data” when I charged it. It cost $30 dollars and I had to pay an additional $30 to charge it. So I have paid $60 dollars up front and only have 35GB of data and cannot get the data promised. It’s a blatant lie. Stick to Telstra or Vodafone as Lebara is a scam

Bought the sim for my sons first phone. Can’t get the cheap plan advertised without buying a new sim online. I don’t have time for this rubbish. Optus it is.

The app keeps logging me out so it's no better than using a web browser. Also many of the functions require you to use a web browser to access them anyway so really, what's the point of the app?

I bought a sim but it won’t work, very disappointed.

Lebara was alright the reception has never been the best but well valued for money. Past couple week I have been having lots of issues. Cannot make phone calls 80% of the times. Just says call failed or says nothing like death out going calls. I have restarted my phone and network reset over 10 times in the past week as I was suggested by lebara customer service after being put on hold for 45mintes but hasn’t helped at all. I’m going to change my provider but unfortunately I paid for the service until November 2024.

If you ever need to deal with customer support, I would not recommend Lebara. Yesterday I was on hold for 45 mins waiting. Today I’m enduring staggered comms by chat. It’s infuriating that they trickle out questions like ‘how are you?’ while you’ve explained yr problem and waited for a reply for 15 mins already. They might think they’re being clever with delay tactics, answering as many calls as possible but I guarantee you *all* the custard equally annoyed rather than ‘supported’. My contract expires in weeks. I’ll be taking my account - and the new account for my kid - elsewhere!

They don't have any online chat customer service. If they do why the service can't answer you question. It's so hard to safeguard legitimate rights and interests.

this app charged my card multiple times for no reason, i ran out of data and went to buy an extra 25gb and it charged me and still shown 0kb data and 0kb in data bank??