Lenus eHealth

I was sceptical at first but my introduction to online coaching through this app was seamless and I got incredible results too! Thank you!

Good app, not great for food coverage scanning barcodes and very recent upgrade is super buggy including tapping on reps doesn’t register. You can do better!

I started a monthly payment plan with Matt Pilmore via this app, when I asked to put my subscription on pause (only for a week, not expecting to use the app until I’d paid for it again, was also happy to continue paying £125 a month indefinitely after the delayed payment) due a personal issue I was met with not only hostility and a feeble excuse about Lenus would not allow this (if this is the case then its definitely not a good idea to have any kind of subscription here) but an attempt at emotional blackmail. I then requested to cancel the subscription completely. I was told that the subscription would be cancelled but I would need to pay for another month. I told Matt that I would not be paying for a product that I have not used and that I would not be using anyway now (can you imagine me asking this man for any kind of advice after the exchange I’d had with him?). I asked him not to contact me again and blocked him on all platforms and cancelled my bank card. That was 3 days ago. Yet every single day since then he has attempted to take £125 out of my account (apparently Apple Pay will update my bank details to them no matter how many times I order a new card). I have spoken to the fraud team and they recommended speaking to Apple and will keep an eye out for future attempted payments. Really consider whether it’s worth signing with any kind of subscription here. You may end up with a bully who literally only cares about money and not your wellbeing.

Hello! Would love to be able to rate your app but I cannot get past the first page! The keyboard is stuck at the bottom 🙃. Please can someone let me know how to reach you guys or if there’s a fix for this!? Thanks,

i am getting really annoyed at this app, i have tried logging in with my email yet it says it’s incorrect even when its right ive even tried 3 other emails all correct and it does not work!!! it keeps continuing to say how its invalid when it isnt?? PLEASE SORT THIS OUT!

App for coach interface in general is good but I do think it should have a MyFitnessPal and Apple Watch integration, it only has the Apple health integration so it does track steps and but not directly from my Apple Watch so it’s a bit of long way round for a short cut. I also have to keep going to my phone to track my session and weights, which is difficult with the signal is poor at my local gym. It would be better if I could do this on my watch. Also it would be handy to edit chat content if you make a mistake or be able to download some of the information out of the chat.

The app is great and has some great features. However, it continuously crashes which lets the app down. There is also no way to stop this and you have to wait it out until it decides to work again. Other than that if it did not crash then it would have great potential.

Good app and interface is great but it could benefit from being linked to my fitness pal so that you can scan barcodes worldwide as there is limited food options and it’s a bit annoying having to then work out exacts for each food.

I asked to cancel 4 months in a row, and it never got cancelled. I’m out £600 now. Users need the ability to cancel themselves otherwise I can’t recommend this app to anyone. Extremely disappointed

App is great and easy to use. Sometimes when I switch apps it restarts my workouts so that can be annoying. They should also make a app for the Apple Watch. That would be amazing