LEON Club: Order & Loyalty

Unable to add a poached egg pot now when ordering a Meal Deal. Just shows a white screen with Back and Poached Egg Pot in the top left.

None of the discount codes are valid at the kiosk. Why ? This is stupid. I haven’t ordered anything on the app yet , I bet won’t work either . Even if it did why can’t I use the kiosk with voucher discounts?

Easy to use app and gets your reward points banked and avoids queuing

This app used to be pretty good but in the last month it’s fallen apart. First Apple Pay stopped working and today it reckons there are no click and collect restaurants nearby yet I am standing outside Leon at Borough market in the heart of London! Please fix these issues.

Please optimise your reorder payment flow. It literally takes *10 clicks* to reorder my usual order that I have every day. Makes the app significantly less efficient and more frustrating than it could be.

I’ve tried several times to this month to complete an order for coffee that fails when you submit it. I then have to resort to using the kiosk which doesn’t seem to allow me to use the points I’ve accumulated. I love Leon but this is a poor experience. Such a shame!

Don’t know why this exists. Can’t use in many stores. Doesn’t work with Apple Pay. Crashes routinely. Can’t collect points in store unless ordering through the aforementionedly broken app. Will delete.

App and kiosks do not allow manual input of member number…. No discounts in the shop when in-app ordering is not available. Confusing user journey.

Keeps restarting

Just used the app for the first time. Went to order food and it asked me to create an account but it just kept saying “network error” even though I’m on reliable WiFi and everything else on my phone is working fine. Unusable unless this gets fixed.