LEON Club: Order & Loyalty

Not just this app but the whole customer loyalty experience is beyond belief. Bad connectivity at their end (nothing wrong with every other app) means constant error messages while trying to create an order, with actions interrupted by messages asking if you want to continue. I am in the shop but I have to use the app if I want to use a discount code (because it’s not accepted at the till or at the kiosk) and selecting for collection as soon as possible means that the collection time becomes invalid while I am entering my card details, which causes the app to crash. Constant interruptions to upsell with sides make ordering three mains really difficult (while losing signal and getting prompts of imminent end of the session). There are not enough discounts that will ever make me want to go through this again. 30 minutes inside an empty shop, re-entering the order 4 times and my card details twice, when I could have just gone at the till and paid in five minutes.

The app is full of bugs constantly telling you’ve lost connection at which point you have to go back to the start of ordering food or coffee, this is the only way to order coffee through the roast rewards club and can be incredibly frustrating when ordering (which should take 2 minutes) ends up taking 5-10 due to the bugs in the app.

Allowed me to select a number of items for a party of 4, then it made me create an account. This removed all items from my basket. Absolute garbage.

During busy periods order payments fail to process despite multiple attempts.

Why cant i contact you on a number? You have taken my money but i cant talk to anyone?

Unable to add a poached egg pot now when ordering a Meal Deal. Just shows a white screen with Back and Poached Egg Pot in the top left.

None of the discount codes are valid at the kiosk. Why ? This is stupid. I haven’t ordered anything on the app yet , I bet won’t work either . Even if it did why can’t I use the kiosk with voucher discounts?

Easy to use app and gets your reward points banked and avoids queuing

This app used to be pretty good but in the last month it’s fallen apart. First Apple Pay stopped working and today it reckons there are no click and collect restaurants nearby yet I am standing outside Leon at Borough market in the heart of London! Please fix these issues.

Please optimise your reorder payment flow. It literally takes *10 clicks* to reorder my usual order that I have every day. Makes the app significantly less efficient and more frustrating than it could be.