Level

So easy to navigate

This app almost never works correctly. Every reimbursement needs to be followed up with a request to explain why It was denied. Then someone manually overrides to approve. It’s pointless. I’ve been begging my employer to drop this vendor for over a year.

Love using the Level card to use my lifestyle Spending money. The apps easy to navigate and use. The only time I need a receipt is when I’ve purchased something from a big box store like Amazon. Easy to upload and easy to get paid back if I request reimbursement. Easy to know if I need a receipt or not immediately.

I was told that the lvl card benefit could be used for streaming services. But the service will randomly decide to deny the payment, or require a receipt after initially allowing transaction (not sure how an expense labeled as Netflix.com needs to be confirmed as a covered expense). More of a headache than it’s worth. If you must use, only use it for large one time purchases. Otherwise you will have to keep a detailed list of all subscriptions and receipts readily available and produced at a moments notice, otherwise they expect you to repay them for the benefit you use and is covered in the service agreement

Frustratingly nonsensical, unhelpful UX. Contradicts the most basic of usability heuristics and user mental models for apps, including (but not limited to) IA, navigation, search, consistency, recall, and help. You can’t access your plan or it’s details from the sticky nab bar. Doesn’t actually provide specific details on what treatments are covered and expected patient costs, only provides a few “examples” of things that aren’t covered in a booklet buried 3 or 4 clicks into the app (usually referring to things only by their dental code, putting the burden on users to look up every code to translate the booklet). Imposes lifetime maximums for some treatments but doesn’t allow users to track their progress over that lifetime. There’s no way for users to search for treatment/benefit details. Forces users to memorize instructions with more than 5 steps (!) rather than linking to the specific area in the app. Displays the same “new user/app setup” onboarding screens (like enabling notifications) every time you log in, delaying users’ access to information and forcing them to perform more actions to complete a simple task.

There is no ability to edit an uploaded receipt. The chat function crashes the app. When you try to call Level, the wait times are like Southwest Airlines. They dispute charges and ask for your entire life history before approving charges.

This app does not work. I was unable to sign up through the app. Every time I tried the interface would bug out and not load properly, leaving me stuck on a blank screen. I was only able to sign up through the website, and now I have to wait for a physical card because I can’t use the card through the app

This app has always been iffy...but now I can't even log in. What a mess.

This company is poorly managed and sends charges to collections after they’ve been paid. This is such an unnecessary “benefit” and it shouldn’t exist.

The support received by this company is hands down some of the worst I’ve ever encountered. In fact, it’s been so awful I’ve made multiple complaints to my employer’s Human Resources in hopes we would stop dealing with the nonsense here. Why has the experience been so miserable, you ask? Let me count the ways. I’ve used my “flexible benefits” administered by Level and submitted a total of 19 claims this year. Of those 19, a whopping TWO cleared without me needing to intervene and handhold them through the transaction. Their software is buggy, and constantly categorized things into the wrong funds. Despite submitting invoices from a licensed therapists office, under the mental health fund, claims were denied and placed under “lifestyle/wellness” until I called to inquire. Clearly identified covered expenses were “not covered” with no explanation until sending a message to support. Good luck getting a response… they’re only available from 9a-9p, and if it’s outside those hours, they’ll close your support request and make you start over again. Nearing the end of the calendar year, multiple transactions that were fully funded and paid are now showing payment due, with no explanation. I’ve reached out AGAIN and was told it’s an engineering problem and they are “working hard” to get it fixed. Please, please- save yourself the headache and avoid working with Level at all costs. Developers, if you’re listening, it’s been an entire year of this. Do better for your hard working customers trying to use their benefits.