Life in Lilac

Products are great BUT this app spams you with notifications about items in your cart! Even in the middle of the night, I woke up to numerous this morning and I hadn’t been in the app for well over a week! I appreciate cart reminders BUT this app is excessive recently! Recommendation: after you download, turn off notifications.

While the other two flavors are so very pleasant, cocoa bliss is more like a burnt vanilla with a mixture of cotton candy, not that there’s a problem with all the sweetness but when comparing with the other two fragrances I think it misses the mark. It has a very strong scent. I will use it in my personal bathroom and let the other two for the entry area and the living room.

Ordered these candles initially back in 2022 and loved them! I re-ordered more in 2023 (influencer release scents I loved!) and was extremely disappointed. The candle I lit first let off so much black smoke/soot it covered things all over my house, even on the second floor when the candle was burnt on the first floor. This really bothered me as it covered my baby’s bottles that were out air drying, got soot in her nose from breathing it, covered things in our bathroom, etc. it. Got. Everywhere. Most disappointing though was that the customer service reply was that soot is normal and to trim wick. I wasn’t looking for money or even a replacement, just some apology or concern over the quality of the product but didn’t receive anything of the sort. Unfortunately won’t be a customer any more even though I love the scents from an influencer release.

These candles are by far the best I’ve purchased. The scents make our home and my office smelling so good and inviting. I’m always getting asked what scent or what brand of candle. Definitely going to keep buying!

I purchased 6 sets of this past years holiday collection the packaging and presentation of the sets were so so pretty. I have to say that I was so disappointed with the diffuser, they had no smell to them unless you sniffed straight from the bottle. Gave off NO scent in my home. I gave the other 5 as gifts and asked each of them if they experience the same as I did and all confirmed the same.. One of the sets was even missing the reels for the defuser. I love Jen Reed and all that she stands for but was very disappointed in this collection.

I placed an order December 11 and their statement said I would receive my order 2-8 days…it’s been over a month now and I still have not received an order processing number or a tracking number. I would save your money and time!

I purchased 4 candles, and they do smell great. They are packaged well and the containers themselves are great. I had to go to the website to see what I wanted to purchase before ordering in the app (I had incentive with a coupon in the app only, but the website has ratings and suggestions that the app does not). The app also notifies me way too often. I don’t buy expensive candles multiple times a week. But here’s why I’m deleting the app and will never purchase a candle again: even after trimming the wick super short, I have black soot everywhere. Even in a room away, my toilet was completely covered in black. My tile, my tub, the mirrors. I’ve never had a candle produce soot like this. I’ve only burned a quarter of the way down, and I’m looking to dump my other candles. I just can’t believe it’s safe to breathe when it creates soot like this. And creates such a mess for me to clean!

I love watching you on social media daily. I always wanted to order your candles. But as a single mom I never buy myself anything. So your New Years Eve story is what sold me. I order the double set for me and my bestie. I love the smell. But I was not impress by all the wax all around the glass. The candle also was not stuck to the bottom. It looked kinda sloppy, to be honest. I have not lighted yet. I light new candles on the first day of the New Year. I make a wish for the new year, I hope it will bring me what I need in life. I will keep you still in mind to order again in the future. Thanks for listening to my feed back. Elvia Ponce

I gave my daughter a candle for Christmas and after the candle was blown out it spontaneously combusted leaving glass everywhere.

The Holiday Dreams candle was just as expected… Christmas perfection. Repeat customer and the only candles I will buy! The smell is amazing and lasts.