Lifesum: Food Tracker & Health

Reported bugs, waited months for an update and resolution. No response when following up on support. Why build in live chat with support if you don’t respond to messages after days???

Customer service was poor. Took them 3 days to get back to me on questions on why the app didn’t immediately change to a paid one. Calories and foods macro nutrients are inaccurate. I don’t know which databases they are using but they need to get it fixed up. If you join Lifesum subreddit, everyone posts on how inaccurate and slow customer service is. Waste of $ and typing in food for incorrect information.

I implore people to give premium a go. It seems rather silly to use an app like this which can come off as rather dogged in its approach and attitude. But it’s helped me lose weight and if I eat healthier in the process. So be it.

Honestly since using this app I have watched my body change in the best possible ways. I’m not scared to eat for the first time in a long time

Brilliant application, amazing UI. The good. It’s got a great food database that contains a huge amount of data for the Australian market. It’s intuitive and easy to use. Logging food is quick and easy. The UI is simple and clean to look at and get key information such as macro split. The bad. Current version 18.0.0 is buggy. Food removal/deletion often hangs and sometimes gets to a point where food cannot be removed. ‘Same as yesterday’ doesn’t work, this morning the feature added my meal from two days prior, not yesterday. Sometimes the feature doesn’t copy any food into the current day. Managing custom food and recipes is not easy and not as feature rich as others.

I cancelled my subscription but still got charged. I can’t seem to cancel through Apple. It’s so frustrating.

I bought this to move over from the Fitbit app. It’s nicely designed but it’s really slow on an iPhone 13 Pro. I stopped using it regularly because the wait times for it to start up or log all the foods in a meal made it frustrating.

Do not have subscription off this through apple but they keep charging me I cannot cancel

Honestly, it’s pointless using the app as it’s so full of bugs. It seems every time I go to add a meal or item, it will duplicate the previous item or just add something that literally just says ‘Item’. No clue what that means or what is happening to the app, but whatever it is, it needs to be sorted out ASAP!

I’ve used this app for a couple of years and was happy to pay for premium because a lot of the features were really handy. However it seems with each update the app has gotten worse and worse. I’ve just received an update that logged me out and now upon logging me back in it seems ALL of my custom meals I added in to create easy tracking (which is a great feature) are completely empty. The title of the meal is there but no ingredients or measurements. Plus now it just won’t let me track anything. I’ve been trying to add my calories in all day and refreshed the app multiple times, still nothing actually tracks no matter how many times I add it. It looks like I’ve eaten nothing all day. I’ve just paid for another round of premium a few weeks ago and it seems it’s all for nothing as the app won’t even function at its most basic level now. For the price you pay it’s pathetic and unless they get it together I will be taking my money elsewhere and deleting the app after years of loving it and being loyal to it.