Just very clever, and customer service is just very real
I love this thing, it’s super versatile with a huge range from subtle to tacky. I find it necessary to point out that AD provides real customer service and the address things like real people. If you give them genuine issues they give you genuine service. If you antagonize them they don’t use polite ai or canned responses. If anyone has trouble with not getting what they want when harassing them, I imagine it’s someone who wouldn’t respond well to be on the receiving end of the same energy they are putting out either. I’ve never had a single problem any time I’ve reached out for anything. I’ve been a customer since i won a copy of valve filter VF-1 on BPB in 2015 when it was released on desktop (now evolved into valves plugin). Nothing but A+ service and thoughtful discounts and deals for loyalty. I now own most of their releases, and on the rare occasion I’ve reached out for something they are always helpful. They’ve answered even dumb questions I’ve had and have always responded with grace and measure.