Not ready for prime time
We went with LinkPOS for the cost and ease of use dealing with iPads. Initial setup was reasonable, but as we’ve gotten into using the app for our restaurant, we’ve noticed some major holes and shortcomings. Table management is incomplete - you can’t move a customer from one table to another, which happens frequently. You also can’t arrange the tables in the app display. They’re displayed in a grid, in alphabetical/number order. The inventory management system is useless - inventory is done by menu item, not by stock or product. We don’t stock each item individually, save for single serve items like bottled beer. So inventory is all but useless to us. The system settings are spread among 3 places - the iPad Settings app, the Management settings in the app, and some you can’t manage on your own at all. We had to call support to have a printer routed properly - we could not do it on our end! The reporting and database are nice, but again strewn across multiple headings and links on the back-end system. There is no manual or instruction, save for a 1 hour video walkthrough when you first purchase the system. Worst of all is the support which, while available 24/7, rarely yields any results. Don’t bother asking for an improvement or new feature. If you’re lucky enough to get a response (we’ve sent multiple emails and made multiple phone calls which don’t get returned), you’ll be told the request will be added to the list, or you can pay for the programmer’s time to do it. Overall, this is a system that shows promise, but there is plenty of work to be done. It seems like something that’s really only in a beta stage, so any new customer should consider themselves testers. I wouldn’t recommend this for anything more than a small-to-medium, counter-service restaurant.
